Temporary Customer Service Agent

• Assist passengers with ticket sales bookings and flight changes including explaining rules terms and conditions regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.
  
  

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends public holidays flexible hours and shifts as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes:

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual;
• High degree of patience and assertiveness;
• Trustworthy professional and reliable including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated;
• Conflict resolution skills.

Application guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 05 February 2026