Training & Technical Support Specialist ( Law Firm Experience Preferred)

Baltimore, MD - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary:

We are seeking a knowledgeable and service-oriented Training & Technical Support Specialist to support our employees by delivering high-quality systems training and providing day-to-day Help Desk support. This role is ideal for someone with law firm or legal industry experience who understands the fast-paced deadline-driven nature of a legal environment.

Responsibilities:

Training & Onboarding
Deliver onboarding and ongoing training for new hires and existing employees on firm systems software and technology tools
Develop and maintain training materials user guides and documentation
Conduct in-person and virtual training sessions for attorneys paralegals and support staff
Customize training approaches based on role department and experience level
Partner with HR and IT to support employee onboarding and system rollouts
Technical Support / Help Desk
Provide Tier 12 Help Desk support for hardware software and application issues
Troubleshoot and resolve technical issues in a timely and professional manner
Support legal-specific applications such as document management systems timekeeping billing and case management software
Escalate complex issues to senior IT staff or vendors as needed
Track document and manage support requests using a ticketing system
Systems & Process Support
Assist with software updates upgrades and new system implementations
Identify recurring issues and recommend process or training improvements
Ensure adherence to firm policies security standards and confidentiality requirements

$70000 - $85000 a year

Required Experience:

Job Summary:We are seeking a knowledgeable and service-oriented Training & Technical Support Specialist to support our employees by delivering high-quality systems training and providing day-to-day Help Desk support. This role is ideal for someone with law firm or legal industry experience who under...