BOSC Operations Support Specialist

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

This position will proactively partner with State and Local Government (SLG) market leadership to develop and execute on administrative and operational tasks to support the sustained growth of SLGs Operations Support Specialist will possess both technical and business skills to recommend engage and coordinate their markets operational initiatives. The Operations Support Specialist will perform any and all job-related duties as assigned. We are currently hiring a BOSC who will support the State Health and Human Services (HHS) and Community Building and Investment Teams.

• Well versed in developing and sustaining effective relationships withseniormanagement & identifying opportunities within the assigned market.

• Provide insights to enhance delivery models & outcomes to further the markets goals including lowering costs and improving outcomes.

• Provide proactive support on tracking project staffing and ensuring all staff are aligned to sufficient billable work.

• Build & maintain relationships with key stakeholders covering a range of internal Guidehouse business sectors (Operations Finance Timekeeping Contracts).

• Collaborate with implementation & business development teams to enhance service delivery this includes tracking staff RFP support maintaining site credentials and completing RFP forms.

• Understand meet and exceed the assigned markets operational key performance indicators.

• Ability to review data to determine operational impacts and needed actions; elevate issues trends areas for improvement and opportunities to market andBOSCleadership.

• Continual improvement of market process flows to lower cost and improve outcomes.

• Support CE&I-Segment wide priorities as assigned.

• Interacting with market staff and vendors and/or subcontractors answering questions and resolving issues.

• Interacting with BOSC team sharing best practices and attending weekly calls.

• Coordination of the assigned markets work and relationship with the India-based Custom Solutions Team including coordination of contracting and task management.

• Provide project-specific support on invoicing budget tracking revenue forecasts and project set up; and track time to projects on timesheets accordingly.

• Strong attention to details and accuracy using problem-solving skills and analytical thinking.

• Ability to successfully prioritize and manage numerous tasks simultaneously.

• Excellent strategic planning project management and implementation skills.

• Provide reports andstatistical/analyticalinformation for market leadership.

• Prepare coordinate and lead meetings as needed to support the assigned market.

• Identifies and addresses business needs; provides guidance and timely responses to questions and requests.

• Provides analysis and context for project performance management data.

• Attends and participates in relevant committees and task forces as assigned.

• Promote Guidehouse values overall teamwork and a positive work environment.

• Performs all other job functions related to this job.

What You Will Need:

• Bachelors degree and a minimum of 6-8 years of prior relevant experience or an associates degree and a minimum of 8-10 years relevant experience (Relevant experience may be substituted for formal education or advanced degree).

• Relevant experience coming from a healthcare provider central office environment or revenue cycle outsourcing company. Additional professional industries / services applicable.

What Would Be Nice To Have:

• Knowledge and experience using Microsoft Office (Word Teams Excel PowerPoint Outlook) products.

• Experience with leveraging Excel for reporting.

• Project management and leadership experience.

• Ability to analyze and improve operational processes.

• Strong people management and organizational skills.

• Ability to work independently and prioritize tasks with minimal or no supervision.

• Strong problem-solving and time management skills.

• Skill in executing operational policy and procedures as identified by the assigned SLG market.

• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

• Strong analytical evaluative and objective critical thinking skills.

• Working knowledge and understanding of the principles and processes of computerized business and operating systems.

• Ability to gather data compile information and prepare reports.

• Skill in organizing resources and establishing priorities flexible and adaptable as priorities shift frequently.

• Conflict resolution skills.

• Ability to initiate and follow through on projects.

• Strong attention to details and accuracy.

• Ability to understand and meet clients needs and special requests.

#LI-DNI

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.