Customer Service Representative 1 AutoRail

Hastings, PA - USA

Hourly Salary: $ 21 - 23

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary: Customer Service Representative (CSR)will be workingunder general supervision. The CSRis a direct link between the customer and business with the responsibility to deliver superior customer service in providing customer with product availabilityexpeditingof orders scheduled delivery dates purchase order change request along with communicating published product lead times. Receive prioritize review purchase order contract terms andclausesand enter orders. This role serves as the primary point of contact for our customers and must collaborate closely with internal teams to provideanexceptional customer service experiences to both internal and external customers as well as manage customer expectations within our CSR drives alignment withFlexfabsstrategic goals businessobjectivesand HEARTS culture.

Essential Duties and Responsibilities

Retrieve review and enter new purchase orders purchase contracts blanket orders or sales releasesutilizingthe Contract review procedure (60-1020) with high accuracy and process purchase order change requestexpediterequest and cancellation request. Cross functional coordination with Quality Engineering Manufacturing and CSR Supervisor with any discrepancies.

Process RGA (return orders); coordinate with Quality Finance and Shipping.

Answer phones and email requeststimelytomaintaininternal and external customers requested information delivery of ordersexpediteshipmentsand shipping information.

Enter new customers andmaintainexisting customermasterchanges made to shipping information billinginformationand delivery addresses.

Prototype and Production product development: create coordinate and manage quote launch process for single and program parts. Process prototype sample orders in both the LN and PLM systems and work from prototype orders into the new product launch phase in the PLM system for production part number creation to launch new production builds.

Maintain customer portals:

Follow up reports delivery dates and shipmentinformation.

Pull print and Acknowledge customer forecast purchase order or purchase order changes for delivery pricing and terms.

Success Measures

Order quality and throughput

Responsiveness &customer satisfaction

Collaboration and overall team/individualsuccess

Quality problemsolvingandconflict resolution

Portal knowledge and timeliness

Qualifications

Must be 18 years of age or older.

Prefer associate degree or minimum of 3 years B2B customer service experience in a manufacturingenvironment

Order management experience

Strong experience with Microsoft Office/Teams/Outlook/BAAN/LN

Working Conditions

Professional office setting within manufacturing facility

Will need to be on the production floor PPErequired

Workwith both internal and external customers

Sitting standing bending twisting lifting & walking

Core Competencies-Individual Contributor

Situational Adaptability

Analytical Skills

Drives Results

Plans & Aligns

Decision Quality

Action Oriented

Collaborates

Ensures Accountability

Communicates Effectively & Influences

Instills Trust

ModelsFlexfabsHEARTS Values:

Honesty Lead with integrity and transparency in technical decision-making and stakeholder interactions.

Excellence Relentlessly pursue innovative solutions that exceed expectations in product performance safety and quality.

Accountability Own the outcomes of technology programs and foster a culture of responsibility within the team.

Respect Champion collaboration and value the diverseexpertiseof engineers scientists and partners across functions.

Teamwork Build strong cross-functional teams that work in unison to deliverresultsfrom concept through launch.

Support Enable professional growth and promote a balanced high-performing environment that benefits individuals the organization and broader community.

Required Experience:

Unclear Seniority