Help Desk Student Worker (Student Wage)

Charlottesville, VA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

The McIntire School of Commerce Help Desk is seeking a student employee to provide Tier 1 IT support and assist with administrative tasks. This position is available immediately with a preferred Spring 2026 semester start and employment extending through the academic year. Students primarily work in the Help Desk offices but may be assigned to other areas within the school as necessary.

Work Locations & Hours

Help Desk Shumway Hall

MondayFriday: 8:00 AM 9:00 PM
Saturday: 10:00 AM 6:00 PM
Sunday: 12:00 PM 9:00 PM

Help Desk Annex Rouss & Robertson Hall

MondayFriday: 8:00 AM 5:00 PM

Responsibilities

Duties include but are not limited to:

Providing face-to-face customer support
Answering phone calls and assisting users
Performing basic Tier 1 IT troubleshooting
Entering and updating tickets in the help desk system
Maintaining and organizing equipment
Assisting with general administrative tasks as needed

Scheduling & Commitment

Students are expected to work 1020 hours per week depending on individual class schedules
Flexible scheduling is available to accommodate academic commitments
Must be able to work at least one Friday night or weekend shift per month

Qualifications

Motivated punctual and reliable with a strong sense of responsibility
Ability to adhere to assigned schedules and follow established policies
Prior customer service and/or basic IT experience is a plus but not required

Compensation

Pay rate: $15.00 per hour

Application Information

A resume and cover letter is required with your application.

Please direct any questions related to this position to Liza Federman at

MINIMUM REQUIREMENTS

Education: Current undergrad UVA student
Experience: None
Licensure: None

PHYSICAL DEMANDS

This position is primarily sedentary and involves extensive use of desktop computers. Occasional travel may be required to attend meetings or programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply including veterans and individuals with disabilities. Click here to read more about UVAs commitment to non-discrimination and equal opportunity employment.