Help desk Specialist

Oklahoma City, OK - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Help desk Specialist

Fedtec is seeking Help desk Specialist to support desktop support operations within a secure Department of Defense (DoD) environment. The ideal candidate will have hands-on experience supporting Microsoft Windows client systems Microsoft 365 services and endpoint management tools such as Microsoft this role the technologist will troubleshoot hardware and software issues assist users with system access and email support and ensure reliable workstation performance across the organization. The position requires collaboration with system administrators and IT teams to resolve technical issues manage support tickets and maintain secure and efficient IT operations in compliance with DoD cybersecurity standards.

Location: Fort Sill OK

Clearance : Active Secret or higher

Certification: CompTIA SecurityCE and Computing environment(Windows 11 or M365)

Responsibilities:

Provide Tier 1 2 desktop support and technical assistance for end users in a secure DoD environment.
Provide Tier 1 2 desktop support for end users including hardware troubleshooting system configuration and software installation
Manage and resolve service requests and incidents using the AESMP ticketing system
Support Windows 11 client environments including system imaging patching and configuration
Assist with Microsoft 365 administration and troubleshooting including Outlook email issues and user access problems
Configure and manage devices through Microsoft Intune and enterprise endpoint management tools
Troubleshoot and resolve printer connectivity and remote printing issues
Perform PC imaging and workstation deployment for new or replacement systems
Provide support for Active Directory account management including user account provisioning and permissions troubleshooting
Assist with network connectivity troubleshooting related to TCP/IP configurations
Support SIPRNet and NIPRNet user environments in compliance with DoD security standards
Perform basic hardware repairs and component replacements for desktops and laptops
Provide Tier 1 audiovisual support for classroom and training environments
Assist System Administrators with routine IT support activities and infrastructure maintenance
Maintain documentation for troubleshooting procedures system configurations and support activities
The technologist will collaborate with system administrators network teams and other IT personnel to maintain system availability and performance.

Minimum Qualifications / Skills:

Active Secret Clearance (Final or Interim)
Associates Degree in Information Systems Computer Science or related field OR 3 years of relevant IT support experience
Minimum 2 years of experience in Microsoft Windows client support
Experience supporting Microsoft 365 environments
Hands-on experience with Microsoft Intune or endpoint device management
Experience with PC imaging and workstation deployment
Experience troubleshooting email systems and remote printer configuration

When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family we prioritize your safety health and happiness. That is why weve created the FedTec Total Well-Being program offering benefits like:

Health & Wellness: Medical dental and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
Time to Recharge: Generous paid time off to relax and rejuvenate.
Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and Prepaid Legal services.
Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.

Visit to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination

As an Equal Opportunity Employer we consider all qualified applicants without regard to disability protected veteran status or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit skills and contributions.

If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!

No Agencies Please

Help desk Specialist Fedtec is seeking Help desk Specialist to support desktop support operations within a secure Department of Defense (DoD) environment. The ideal candidate will have hands-on experience supporting Microsoft Windows client systems Microsoft 365 services and endpoint management to...