Student Services Officer 2

Title: Student Services Officer 2
Pay Rate: $27.44/hour (W-2)
Employment Type: Contract thru
Schedule: Full-Time Sunday Thursday (varied shifts including mornings evenings occasional overnight and some holidays)
Location: Palo Alto CA 94305 (100% Onsite)
Job Code:

This role supports residential student life and campus programs serving as a primary point of contact for students faculty guests and campus partners. The position combines customer service office coordination event logistics and facilities oversight within a fast-paced university residential environment. The ideal candidate enjoys helping people managing multiple priorities and maintaining professionalism while handling sensitive situations.

• Respond to routine inquiries from students faculty staff and external constituents

• Serve as a resource for students and coordinate with campus departments

• Support general office administration (reports data entry filing billing audits and reservation materials)

• Review documents/forms for completeness and track follow-ups

• Process incoming/outgoing mail and deliveries

• Coordinate logistics for meetings outreach activities and events

• Check in and check out residential and conference guests

• Communicate and enforce residential policies and procedures

• Investigate and resolve routine service requests and minor maintenance issues

• Conduct routine inspections of residential facilities and assigned areas

• Maintain safety and security awareness and report concerns appropriately

Required Qualifications

• Associates degree and 1 year relevant experience (or equivalent combination of education and experience)

• Strong written and verbal communication skills

• Customer service experience

• Basic office administration experience

• Proficiency with Microsoft Office (Outlook Word Excel)

• Ability to make sound decisions and apply policies appropriately

• Comfortable interacting with students and handling sensitive situations

• Frequent walking standing and interaction with residents and guests

• Ability to lift or move items up to 50 lbs occasionally

• Non-remote role requiring full onsite presence

• Schedule flexibility required (evenings weekends and occasional holidays)

• Calm and professional under pressure

• Strong interpersonal and conflict-resolution skills

• Organized with strong follow-through

• Able to handle multiple interruptions and priorities

• Comfortable enforcing rules while maintaining positive relationships

We need hard-working reliable employees. Tekberry offers a $100 referral bonus to employees who refer a friend family member or acquaintance that Tekberry places in a position.

Tekberry is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. As a certified Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE) Tekberry welcomes applicants from all backgrounds.

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