IT Support Specialist (Junior–Mid)

IT Support Specialist (JuniorMid)

Location: NYC Hybrid (minimum 1 day onsite ideally 23)

About Blooming Health

Blooming Health is an AI-powered Social Care Agent platform helping healthcare organizations turn social care solutions into real health outcomes for underserved populations. We identify and address members social barriers to care connect them to trusted community partners and guide them through preventive health actionsby text voice or email in 80 languages. We dont just build softwarewe deliver impact.

About the Role

Were looking for an IT Support Specialist to support Blooming Healths internal technology environment and assist our cybersecurity and compliance efforts. This role sits at the intersection of IT operations security support and employee experience ensuring our systems are reliable secure and audit-ready.

This is a hybrid role based in NYC. Candidates must be within commuting distance and able to work onsite at least one day per week with 23 days preferred.

Key Responsibilities

Technical Support

• Provide day-to-day IT support to employees resolving hardware software mobile and network issues to ensure smooth operations.

• Support both remote and onsite employees including mobile device troubleshooting and on-call responsiveness (company phone provided).

Compliance & Security Support

• Support IT compliance monitoring efforts as assigned ensuring adherence to company IT policies data protection standards and industry regulations.

• Assist with the implementation and maintenance of security controls including antivirus tools firewalls access controls and endpoint security solutions.

Incident Response & System Maintenance

• Troubleshoot and resolve IT incidents promptly escalating complex issues when required.

• Perform routine system maintenance including software updates patching backups and device configuration.

Documentation & Audits

• Create and maintain IT documentation procedures and compliance-related records.

• Support internal and external audits by maintaining accurate well-organized technical documentation.

Asset Management

• Track maintain and report on IT assets including laptops peripherals and mobile devices.

• Manage and reconcile asset records within JustWorks HRIS ensuring alignment with People Ops processes and employee lifecycle events.

Cross-Functional Collaboration

• Partner with People Ops Legal and Business Operations on onboarding/offboarding system access integrations and special projects.

Google Workspace Administration

• Assist with day-to-day administration of Google Workspace including user provisioning license assignment password resets and group management.

• Support configuration and maintenance of organizational units (OUs) security settings and access controls.

• Monitor system alerts storage usage and login activity via the Google Admin Console.

Cultural Competencies

• Operate with integrity ethics and professionalism aligned with Blooming Healths mission and values.

• Model the behaviors of a high-performance ownership-driven startup culture.

• Serve as a brand ambassador for Blooming Healths products and innovations internally and externally.

• Leverage AI tools across daily work to increase productivity improve decision-making and drive operational excellence.

• Embrace EGO WIN principles that guide startup culture: Execution over ego Growth mindset Ownership Win together Impact-driven work No excuses.

Compensation & Benefits

• Base Salary: Minimum $67000 up to $75000 depending on experience and relevant certifications

• Equity: Opportunity to participate in Blooming Healths equity program

• Health Benefits: Medical and vision coverage

• Work Setup: Company-issued laptop and mobile phone

• Work Model: Hybrid flexibility with an NYC office presence

• Growth: Exposure to cybersecurity compliance and scalable IT operations in a high-growth Series A company

What Were Looking For

• 15 years of experience in IT support IT operations or systems administration.

• Hands-on experience supporting end users across devices SaaS tools and collaboration platforms.

• Familiarity with Google Workspace administration and user lifecycle management.

• Exposure to security best practices endpoint protection and access controls.

• Strong documentation habits and comfort supporting compliance requirements.

• Ability to work independently while collaborating across teams in a fast-paced environment.

Nice to Have (Not Required):

• Security certifications such as CompTIA Security ISC2 Certified in Cybersecurity (CC) or GIAC GSEC.

• Experience supporting healthcare health tech or other regulated environments.