Technical Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Customer Support Specialist
Join our dynamic team at Foundever where every interaction is an opportunity to make a difference.
As aTechnical Customer Service Representative youll play a key role in supporting a prestigious rewards program throughan email and chat-only technical support. Youll assist customers with travel across 100 leading airlines and hotels exclusive fitness classes and limited-edition art and decor collections.
Were looking for tech-savvy candidates with strong troubleshooting skills and a high aptitude for technical this role youll handlemultiple chats simultaneously so strong multitasking abilities and written communication skills are essential. If you thrive in a fast-paced environment and enjoy helping others this is the perfect opportunity to join us and be part of something extraordinary!
Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway Orem UT
Why You Should Join Us
- $19/H
- Join a supportive community focused on engagement and recognition
- Internal growth opportunity 93% of our management team is promoted from within
- Hands-on paid classroom-style training as well as ongoing job specific training
- Comprehensive benefits including medical dental life and vision insurance company-matched 401K contribution paid vacation time EAP and wellness program
- Employee discounts and referral bonuses
What We Are Looking For
- Strong technical aptitude with the ability to troubleshoot and navigate multiple systems email chats and software platforms
- Must legally be able to work in the US
- Must be at least 18 yrs of age
- Highschool diploma or equivalent
- Candidates with a college education are strongly encouraged to apply; however equivalent experience will also be considered
- The flexibility to work various shifts including evenings and weekends
- Must pass a background check
Key Skills
- Strong verbal and written communication skills
- Proficiency in using technology including navigating multiple systems or software platforms to resolve customer inquiries
- Ability to handlemultiple chats simultaneouslywhile maintaining accuracy and efficiency
- Strong problem-solving empathy adaptability and reliability
- Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals
- Document interactions and escalate issues with empathy to enhance customer experiences
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Friendly
Foundever is a 2024 Military Friendly Employer. We are proud partners of Military On Source Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity leadership discipline dedication and respect.
EEO
Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.
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Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
