IT Systems Engineer

Position Summary

The Systems Engineer performs advanced systems administration cloud engineering and infrastructure design work. The role will primarily focus oncontinuouslydesigningbuilding andoptimizingall CSM systems including but not limited toMicrosoft cloud technologiesendpoint management identity security andon role combines hands-on operational support engineering design and build responsibilities and service coverage within a small centralized IT Operations and Security team.

Additionally the Systems Engineer serves as thetechnical escalation point formore technically challenging service requests or incidentsregularly receiving and working servicerequestand incidentescalations from the IT Support Specialist II role. This role willcontribute tofrontline support during early business hoursabsences andduring events generating elevated call position requires a strong technical foundation a service-oriented mindset and the ability to shift fluidly between deep engineering work and end-user supportwhen necessary.

Systems Engineering & InfrastructureDevelopment

• Designstestsimplements andmaintainsMicrosoft Intune configurations including device enrollment compliance policies configuration profiles application deployment and update/patchingrings.

• Designs tests implementsandmaintainsAzure cloudsystems andcomponents relevant to endpoint management identity and security aligned with organizational standards and scale.

• Designs testsImplements andmaintainsconditionalaccess policies identity protection controls and authentication standards across Entra ID.

• Designstestsdeploys and supports Windows Hello for Businessand other modern security/authenticationconfigurations across managed Windows environments.

• Configures and supportsotherMicrosoftsecurity functionalityas necessaryto support compliance with securitybenchmarks andcreates automations toestablishand maintain compliance with CSMs secure configuration baseline.

Automation& Scripting Design

• Develops andmaintainsPowerShell scripts Power Automate flowsandMicrosoft GraphAPIstoautomaterepetitive administrative taskssuch asdeployments audits and remediations.

• Designs automatedapproaches that reduce manual effort for both engineering and frontline support functions.

• Maintains script documentation version control practices and safe execution standards.

Service Operations & Escalation Support

• Acts as theescalation resourcefortheSenior IT Support Specialistdoingin-depthroot cause analysis and remediation for service requests needing more specialized technical knowledge

• Conducts advanced troubleshooting for identity endpoint Microsoft 365 networking-adjacent and security-related issues.

• Serves asprimarysupport resource on phones and emailduring early business hours (7:309:00 AM)andduring planned or unplanned absences of theSenior IT Support Specialist or when the Senior IT Support Specialist is busy with other requests/ calls.

• Serves as co- primary support resource during events that drive elevated call volume including but not limited to:
  • Changes affecting end user experience
  • Security Incidents
  • Outages

• Coordinateadditionalsupport coverage with theIT Operations & Security Manager andTechnicalArchitectas necessary.

• Takes allend userrequests with a strong customer service mindset communicatingall instructions next steps and resolutions with clarity and professionalism.

• Document all end usercommunication remediation steps workaroundsrecommendations and other notes in the ITSM platformutilizingall ITSM functionality to ensure a high-quality database ofbest practices and documentation ismaintained.

Required Skills & Qualifications

• At least aBachelors(4year) degree in a relevant field such as Computer Science Cybersecurity or Systems Management.

• At least 5years of ITAdministration or Systemsexperience preferablyin a multi-site or hospitality/retail environment.

• Demonstrated proficiency with:
  • Microsoft 365 engineering and administration (Exchange Online SharePoint OneDrive Teams)
  • Azure Cloud Infrastructure
  • Designing and implementing Microsoft Intune environments
  • Windows 10/11
  • Provisioning and managing endpoints usingMicrosoft Intune and Microsoft Autopilot
  • Migrating endpoints users and applications from On-Premise Active directory and ADFS to Entra ID.
  • Troubleshooting networking fundamentals (DNS DHCP VPN Wi-Fi TCP/IP)

• Experience conducting troubleshooting and technical escalationsfor issues related to both on premise and cloud environmentsleveragingMicrosoft Windows

• Demonstratedproficiencywith managing Cybersecurity incident responseprocesses including quarantining affected systems conducting forensic investigations remediating and coordinating with external security resources like MDRpartners.

• Deep understandingand demonstration ofproficiencywithITSM best practicesregardingmanagement of issues problems and knowledge/documentation.

• Strong written and verbal communication skills anda commitmenttoaccuratedocumentation.

Preferred Skills

• Experience withcloud basedITSM/CMDBtools such asSysAidFreshserviceNinjaOneor equivalent

• Understanding of cybersecurity principles and frameworks (CIS v8 NIST).

Rate: $100000 USD - $120000 USD per year

CSM offers a comprehensive benefits package to all eligible regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short-term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match voluntary benefits time-off generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email .

Required Experience:

IC