Enterprise Solution Engineer DEX

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

Responsibilities

We are seeking a dynamic and technically astute Presales Engineer to join our team focusing on our suite of solutions encompassing remote connectivity remote management and digital employee experience (DEX). In this role you will be the technical bridge between our sales team and prospective clients demonstrating the value and capabilities of our products through compelling presentations demonstrations and proof-of-concepts. You will play a crucial role in driving revenue growth by understanding customer needs and crafting tailored solutions.

Technical Expertise & Product Demonstrations:

• Become a subject matter expert on our remote connectivity remote management and DEX product portfolio.

• Conduct engaging and informative product demonstrations webinars and presentations to potential clients both in person and virtually.

• Tailor demonstrations to address specific customer requirements and pain points.

• Clearly articulate the technical value proposition and business benefits of our solutions.

• Strategic Differentiation and Competitive Positioning of Product Capabilities

Requirements Gathering & Solution Design:

• Collaborate with the sales team to understand customer needs and technical requirements.

• Conduct thorough discovery sessions to identify customer challenges and objectives.

• Design and propose tailored solutions that address customer needs and leverage our product capabilities.

• Develop detailed Solution proposals and statements of work (SOWs).

• Answer technical sections of RFI/RFP/RFQ documents.

• Ensure that the answers are accurate complete and compelling.

Proof of Concept (POC) & Pilot Management:

• Design implement and manage POCs and pilot programs to demonstrate the effectiveness of our solutions in customer environments.

• Provide technical guidance and support during POCs and pilots.

• Analyze POC results and provide recommendations to customers.

• Value Assessment & consulting

Partnering Sales & Collaboration:

• Provide technical assistance to the sales team throughout the sales cycle.

• Respond to technical questions from customers and prospects.

• Develop and maintain technical documentation including presentations white papers and FAQs.

• Stay up-to-date on industry trends and competitive offerings.

• Work closely with product management and engineering teams to provide customer feedback and contribute to product development

Requirements

• Degree in computer science information systems applied computer science or a similar education in an IT related field or equivalent work experience in similar role.

• Minimum of 10 years of work experience with at least 7 years of experience in technical selling such as Solutions Consultant Pre-sales Engineer role or Technical Product Manager role or Technical Support/IT administration role.

• Experience in selling SaaS Applications RMM Asset Management Observability Remote Connectivity ITSM & DEX platforms.

• Hands-on experience in utilizing APIs for Enterprise solution integrations.

• Experience in DEX platforms or End point Management will be an added advantage.

• Expert knowledge in at least few of the following: SAML Scripting Networking Operating systems Active Directory virtualization Security Protocols Cloud computing

• Well versed with Sales Cycle Pre Sales processes Project and process management.

• Previous experience integrating with large enterprise IT systems.

• Aspiration to constantly enhance and learn about new technologies and concepts - youll be naturally inquisitive and have a passion for technology.

• Motivated to work independently in a fast-paced environment.

• Excellent communication Documentation and presentation skills

• Openness to travelling at least 30% of the time.

What we offer

• Onsite Onboarding in our Adelaide office for an optimal start

• Great compensation and benefits packages including company achievement bonus or sales bonus company stocks and regular salary reviews

• Public transport friendly offices

• Special terms for local gyms

• Access to Corporate Benefits platform with many discounts

• Regular Team events and company-wide celebrations

• Open door policy no dress code rules frequent all Hands and Leadership Lunches

• Hybrid and Flexible work time with up to 50% home office

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.