Technical Customer Service Engineer
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Job Location:
Seoul - South Korea
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Warranty Handling
Physical and virtual tire damage inspection
Review and process tire warranty and quality claims from dealers and customers
Assess claim validity based on technical standards usage conditions and warranty policies
Support basic claim handling and escalate technical or quality issues to relevant teams (TCS Quality Sales)
Enter update and manage complaint data in internal systems (e.g. SAP CRM)
Ensure that inspection for tires returned under warranty meets Corporate Customer Service standards
Escalate technical quality or claim-related issues to appropriate teams
Identify recurring issues and report trends for product improvement
Consult and train sales team in technical questions/aspects
Create/carry out technical trainings and presentation to external and internal customers (products tire technology care & maintenance etc.)
Product Quality
Ensure qualified resolution of technical and/or product related questions from users fleets and dealers
Analysis evaluation and reporting of product quality and performance
Evaluate and report product performance vs competition and identify gaps for benchmarking
Inquiry Handling
Handle incoming inquiries via phone website email and online platforms and respond to questions
Coordinate and manage call center supported by marketing sales logistics to resolve customer requests
Register and update customer inquiries and cases in internal systems
Ensure accuracy and completeness of inquiry records and follow-up actions
Regulation
Execute domestic certification and registration operations including KC Energy Efficiency Ratings and Tire Noise regulations
Manage the full certification lifecycle covering application amendment renewal and ongoing maintenance
Coordinate registrations and submissions through government authority portals and systems
Support on-site inspections audits and regulatory issue resolution through evidence preparation and systematic issue tracking
Qualifications :
Bachelors degree in related field specialized in Engineering preferred
Min 3 years of job experience in tire or automobile industry/service preferably in the area of customer service within the tire industry.
Professional experience in problem solving and decision-making processes
Intermediate level of English with excellent communication skill in Korean
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2019, ... View more
