Lead Field Application Engineer

Seoul - South Korea

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

ABOUT THE COMPANY

Our client is a global leader in innovative technology solutions committed to creating high-quality products and services that enhance shared experiences for customers worldwide. With a diverse and passionate team they operate across multiple regions offering advanced technology solutions and services that help their partners deliver exceptional results. They work collaboratively to ensure optimal support for clients focusing on both local expertise and global reach.

ABOUT THE JOB

The company is seeking an experienced individual contributor to support the ProAV function for their Korea office. The role involves providing technical training product demonstrations and advanced technical support to customers. You will be responsible for troubleshooting maintenance installation and calibration of complex systems ensuring products are delivered and supported according to the highest standards. This role also requires the ability to conduct site surveys support trade shows and events and collaborate with various teams to ensure optimal performance of Christie products.

Key Responsibilities:

Deliver technical training and product demonstrations to customers ensuring effective installation operation maintenance and troubleshooting.

Oversee and coordinate technical on-site or remote activities serving as the primary escalation point for complex issues.

Provide advanced technical support through pre- and post-sales activities implementing solutions and handling unresolved problems.

Perform advanced product repair maintenance installation calibration troubleshooting commissioning and integration services.

Serve as the technical authority during system design and tender stages ensuring alignment with strategic objectives.

Support trade shows events and product demonstrations to ensure equipment readiness and performance.

Conduct site surveys and maintain project sales documentation.

Provide technical insights and recommendations to improve system performance.

Maintain advanced technical knowledge of the products and their integration into complex systems.

Requirements

Degree in Electrical & Electronics Engineering or a related field of study.

Successful experience in customer-facing technical roles in Audio and Video integration and engineering.

Experience in repair/maintenance of Digital projection systems and/or other Audio systems in technical support networking field service or PC repair.

Familiarity with professional A/V technologies including AES3 SDI HDMI.

Experience troubleshooting AV equipment at the board level using software and service manuals.

Knowledge of audio signal processing I/O implementation and audio calibration.

Understanding of networking concepts (TCP/IP routing switching).

Ability to troubleshoot and solve technical problems effectively.

Strong presentation and training skills.

Ability to maintain positive relationships with key customers.

Ability to provide on-call support when necessary.

Ability to lift and move heavy packages (up to 20kg).

Strong organizational and decision-making skills.

Excellent written and verbal communication skills in English.

Ability to work independently and as part of a team.

Ability to provide on call support when necessary.

Willingness to travel domestically and internationally when required.

Benefits

Employment conditions: Permanent Labor Contract
Working hours: Monday to Friday 8.30am - 5.30pm
Phone bill reimbursement
Fitness club reimbursement
Base Annual Salary starting from KRW 48M

ABOUT THE COMPANYOur client is a global leader in innovative technology solutions committed to creating high-quality products and services that enhance shared experiences for customers worldwide. With a diverse and passionate team they operate across multiple regions offering advanced technology sol...