Field Service Engineer
Share
Job Location:
Seoul - South Korea
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Description:
A Field Service Engineer will install support troubleshoot repair and otherwise maintain all
Intuitive products in their assigned territory ensuring all service agreements and warranty
obligations are fulfilled and exceeding customer expectations. This requires expertise in
electro-mechanical systems specialized training as well as excellent customer service and
communication skills.
Responsibilities:
Perform all types of scheduled maintenance activities for your assigned territory
including but not limited to; system inspections preventive maintenance
software updates system recalls field actions and upgrades
Troubleshoot diagnose and repair all Intuitive products and associated
equipment within your specified territory in accordance with procedures and
within designated timeframes.
Coordinate and perform system and hardware delivery and installation
Competent in knowledge and implementation of O.R. protocol and HIPAA
standards
Complete all administrative duties which include but not limited to; Spare parts
inventory Field Activity Reports Return Material Authorizations Expense
Reports etc. within the prescribed timeframes
Maintain all Intuitive provided items to include; issued tooling calibrated tool
sets employee vehicle laptops iPads and any other company owned or issued
assets
Support Intuitive teams as required to facilitate company objectives; eg. Assist
Sales teams with trade show support as required assist Genesis teams with sterile
reprocessing training as required provide hospital contacts to other Intuitive
teams as required etc...
Provide feedback to HQ and take part in continuous improvement projects as
required to improve processes and find efficiencies
Complete all required training items to include but not limited to; equipment
training for all Intuitive products in your assigned territory Intuitive Surgical
University classes as required and professional development courses as required
by management
Maintain all aspects of your assigned territory to include but not limited to;
responding to customer needs maintaining system Ibase configurations customer
contacts establishing a rapport with assigned customer base supporting
customer training and events as required
Additional Responsibilities:
Provide technical support to end-users and other Intuitive employees
Conduct training sessions at ISI training centers and hospitals
Understand and comply with all department and company policies
Provide management with a quarterly territory review and assessment
Complete all administrative tasks in the required time frame
Ability to Travel 60% within the travel and expense policy
Ad hoc tasks assigned by management
Reside within 30 miles of assigned territory location
Willingo work a flex shift second shift or other type of shift as required by territory
assignment and management
Demonstrate individual characteristics expected of Intuitive personnel (eg. Character
capacity energy experience)
Qualifications :
Competency Requirements:
Competency is based on education training skills and order to adequately
perform the responsibilities of this position the individual should have:
0-2 years of Field Service Experience preferred
Associates degree in related field or equivalent training/experience preferred
Proven track record of troubleshooting electro-mechanical systems preferred
Good written and oral communication skills
General computer skills
Strong administrative and record keeping skills
Clean driving record
Ability to lift 75 lbs and move wheeled objects up to 1200 lbs
Additional Information :
Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종 성별 임신 여부 성적 지향 성 정체성 출신 국가 피부색 연령 종교 국가 보훈 대상자 장애 여부 유전 정보 또는 연방 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.
당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As pioneer and leading company in the field of robotic-assi ... View more
