Reservation Agent
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a professional and customer-focused Reservations Agent to join our team in the MGallery The Bodrum Hotel Yalikavak. As a Reservations Agent you will be the first point of contact for our guests providing exceptional service and ensuring a smooth booking experience.
- Respond promptly and professionally to all room reservation inquiries via phone email and other communication channels
- Efficiently book accommodations for guests across various market segments including leisure business travel and group bookings
- Accurately record all required reservation information in our Property Management System
- Upsell room types and additional services to maximize revenue while meeting guest needs
- Provide detailed information about our property amenities and local attractions in Bodrum
- Collaborate with other departments to ensure guest requests and special requirements are met
- Handle changes cancellations and special requests with a customer-centric approach
- Maintain up-to-date knowledge of room availability rates and promotional offers
- Assist in resolving customer complaints and concerns in a timely and professional manner
- Contribute to the continuous improvement of our reservation processes and guest experience
Qualifications :
- Minimum of 1 year experience in Front Office Reservations or Sales preferably in the hospitality industry
- Excellent command of English; knowledge of additional languages is a plus
- Professional telephone etiquette and strong written communication skills
- Proficiency in Property Management Systems (e.g. Opera) and Microsoft Office applications
- Detail-oriented with the ability to multitask in a fast-paced environment
- Strong problem-solving skills and ability to make decisions independently
- Flexible availability to work various shifts including weekends and holidays
- Customer-focused mindset with a passion for delivering exceptional service
- Knowledge of Bodrums attractions and services is highly beneficial
- Familiarity with Turkish culture and customs is a plus
- Ability to work collaboratively in a team environment
- Strong organizational skills and attention to detail
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
