Guest Relations Agent
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about hospitality and creating exceptional guest experiences We are looking for a friendly proactive and guest-focused Guest Relations Agent to join our team and become the face of our property.
Key Responsibilities:
- Greet and welcome guests in a warm professional manner
- Assist with check-in and check-out procedures
- Handle guest inquiries complaints and requests promptly and effectively
- Coordinate special requests and ensure VIP guests receive outstanding service
- Collaborate with front office and other departments to ensure seamless service
- Provide accurate information about hotel facilities and local attractions
- Contribute to maintaining high guest satisfaction scores
Qualifications :
Requirements:
- Degree or background in Hospitality Tourism or a related field is preferred
- Proficiency in English and Arabic (additional languages are a plus)
- Strong communication and interpersonal skills
- Problem-solving attitude with a guest-first approach
- Ability to multitask and stay organized in a fast-paced environment
- Flexible with working hours including weekends and holidays
- Experience with hotel management software such as Opera is a plus
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
