Corporate Line Customer Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Manage and respond to customer complaints received through various communication channels including telephone and e-mail.
- Investigate complaint cases by analyzing customer requests and collaborating with relevant internal teams and external partners to identify effective solutions.
- Ensure regular and transparent communication with customers throughout the resolution process and provide timely updates regarding case status.
- Contribute to continuous improvement by documenting cases and sharing insights related to customer experience and service quality.
- Participate in internal trainings to maintain up-to-date knowledge of company products services and customer processes.
Qualifications :
- Associate or Bachelors degree from a relevant field.
- Experience in customer complaint management or customer service processes is preferred.
- Strong written and verbal communication skills.
- Basic knowledge of MS Office applications.
- Strong analytical thinking and problem-solving skills.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
