Ocean Export Agent

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Ensure documents are timely sent and arrival notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Ocean carriers trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Companys procedures          
• Overseas communications timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Quote customers sales department and destination branches
• To follow up quote log and to check with the customer after one day from we quote the customer whether we secure or not and to close the quote
• Checking Ocean Export Workboard and Scoracard daily
• To sell insurance for all prepaid shipments
• Checking OCL for each shipment
• Checking vendor invoices and giving to Account dept timely no inv for previous month
• Checking buying rates from different ocean carrier
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Adhere to the companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
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Qualifications :

• Understanding of ocean documentation process a plus.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Good computer skills (Excel Word).
• Fluent in English.

Reporting Structure

• Ocean Export Lead Agent Supervisor and Manager

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time