Solution Team Customer Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Respond to customer complaints received through various channels including telephone e-mail social media and webchat.
- Investigate complaint cases identify solutions and collaborate with internal departments and external partners.
- Provide regular updates to customers throughout the resolution process and ensure follow-up after the issue is resolved.
- Offer inbound support as needed to assist with customer inquiries.
- Participate in all relevant training sessions to stay updated on the companys products and customer service processes.
Qualifications :
- Associates degree from relevant departments of universities.
- Experience in complaint management preferably with social media complaint handling.
- Excellent written and verbal communication skills.
- Proficiency in MS Office applications.
- Strong problem-solving abilities.
- Residence in or willingness to relocate to Manisa or İzmir.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
