Regional Operations Manager

Job Title: Regional Operations Manager

Location: Norwich East Anglia

Salary: Up to 70000 base 30% bonus OTE 8100 car allowance benefits

Overview

This is a senior leadership role with responsibility for a major regional operation overseeing a high-value retail-focused

business unit with annual costs of 1012 million and delivering 20m of installations each year.

The role is based at the Norwich depot which covers the East Anglia region and is located close to Head addition

the postholder will oversee a satellite depot in Barry Hill. This is a busy and complex region presenting both operational and

logistical challenges including road infrastructure constraints and limited local labour supply.

Role Purpose

The Regional Operations Manager will lead the full operational pipeline from customer booking through to completed

installation ensuring a right-first-time experience for every customer. You will be accountable for performance profitability

customer satisfaction and team leadership across multiple locations.

This is a hands-on leadership role within a business-to-consumer environment suited to someone with strong commercial

acumen and experience managing large customer-facing operations rather than pure logistics.

Leadership & Team Structure

You will be supported by a strong management team and will have direct responsibility for:

4 Senior Managers including:

o Customer Operations Manager

o 2 Senior Installation Managers

o Planning Manager

The wider team includes field managers self-employed installers warehouse supervisors and warehouse assistants

responsible for deliveries and stock movement.

Key Responsibilities

Full accountability for regional P&L cost control and commercial performance

Recruit develop appraise and retain employees in line with budget and growth plans

Build and maintain a strong network of subcontractors to meet revenue and capacity targets

Drive operational KPIs and implement corrective actions where required

Ensure all installations meet product specifications health & safety standards and customer expectations

Act as the senior escalation point for complex or CEO-level customer complaints

Champion excellent customer communication and service across the region

Work collaboratively with internal stakeholders to improve efficiency quality and profitability

Candidate Profile

Proven experience leading large-scale customer-facing operations with P&L responsibility for 15m turnover

Strong commercial awareness with the ability to interpret and manage financial performance

Track record of delivering operational improvements efficiencies and cost savings

Confident leader with strong people management and stakeholder engagement skills

Comfortable operating in a fast-paced target-driven environment

B2C operational experience is essential

Industry experience is advantageous but not essential; candidates from sectors such as kitchen retail or home

improvement operations will be considered

Knowledge of installation-led or trade-based environments is desirable

Additional Information

This is a challenging location due to infrastructure and labour availability; a relocation package is available for the

right candidate

Initial interviews will be conducted via Teams with flexibility to meet off-site for candidates based further afield

A competitive package is on offer including salary bonus car allowance and comprehensive benefits

Benefits

70000 base salary 30% bonus OTE

8100 annual car allowance

31 days holiday (increasing with service) plus birthday off and option to buy more

Pension with life cover and income protection

Private healthcare and wellbeing benefits

Discounted products and salary sacrifice schemes (pension cycle to work electric vehicle additional leave)