Client Manager IATF

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of the position

To manage a portfolio of clients to ensure delivery of assessment and related services such as training to meet or exceed client expectations whilst ensuring BSI protocol are maintained. Assessments will usually follow one of the following formats:

Pre-assessments to evaluate readiness for formal assessment;
Initial assessments/ re-certifications at which a recommendation is made on the Clients suitability for registration; & thereafter; Continuing assessments and strategic reviews to ensure that operating practices continue to meet requirements

Key Duties Responsibilities & Accountabilities

Undertake the assessment of clients or provide training in accordance with BSI requirements.
Make presentations and prepare assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
Conduct training evaluate participant performance and prepare reports.
Recommend the issue re-issue or withdrawal of certificates and report recommendations in accordance with BSI policy procedures and prescribed time frame.
For the portfolio of clients allocated establish and develop an effective partnership for business development and increased client satisfaction.
Provide accurate and prompt information to support services working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
Deliver the days as booked by the operations support team and maximize revenue-earning activity.
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
Support and coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients business/technology and assist in the induction and coaching of new colleagues.
Maintain and develop own skills and knowledge both technologically and in the field of management and standards.
Actively pursue cross selling opportunities to clients and provide feedback to team manager.
Ensure that payments are realized within due dates and any outstanding payments reported to team manager for appropriate disposal.

Act as a brand ambassador for BSI by demonstrating professionalism ethical conduct and promoting BSI services to help clients Make Excellence a Habit.

Key Performance Indicators

Delivery of man-days as booked by Operations Support Manager/ Regional planners.
Client Feedback of the assessments done.
Any new business lead generated due to personal reputation in the industry or new assessments received with the client served.
Interpersonal relations and team work exhibited on the job.
Collections made against audits done.
Timely submission of reports.
Spot collations of payments / dues.

Dimensions

The Position services to approximately 120 clients however this may increase depending upon the increase in business.
Interaction with Team Manager operations Regional Manager Operations support Manager Operations Director Sales Executives

Knowledge/Skills/Experience/Competencies

Bachelor degree or above with training and a working knowledge of IATF
Qualified 2nd or 3rd Party Auditor IATF 16949
Passionate about the automotive sector
Minimum 4 years of work experience in the related fields

Demonstrates a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
Demonstrated high level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.
Proven negotiation skills to be able to negotiate technical issues when dealing with the client organizations management in relation to assessment findings.
Excellent presentation skills able to present assessment findings professionally and effectively to senior managers.
Energy and commitment to undertake the assessor role working within different premises every day in front of the client and constantly on the move.
Able to keep up with changes to business industry management thinking and developing assessment styles.
Familiar with basic MS Office packages including MS Word Internet Explorer Outlook and Point Global.
Strong written communication skills able to formulate clear concise and professional reports explaining technical issues within required timeframes.
Self-organization skills / self-motivated - the assessor/trainer needs to be able to manage their own workload to maximize self-effectiveness.

Essential:

IRCA qualified lead auditor IATF 16949.
Engineering degree or equivalent in stream.

Desirable:

Travel requirements:

Regular travel required for on-site assessments.

Language requirements:

Proficiency in Business English (written and spoken).

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Required Experience:

Manager

We exist to create positive change for people and the planet. Join us and make a difference too!Purpose of the positionTo manage a portfolio of clients to ensure delivery of assessment and related services such as training to meet or exceed client expectations whilst ensuring BSI protocol are mainta...

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of the position

Pre-assessments to evaluate readiness for formal assessment;
Initial assessments/ re-certifications at which a recommendation is made on the Clients suitability for registration; & thereafter; Continuing assessments and strategic reviews to ensure that operating practices continue to meet requirements

Key Duties Responsibilities & Accountabilities

Undertake the assessment of clients or provide training in accordance with BSI requirements.
Make presentations and prepare assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
Conduct training evaluate participant performance and prepare reports.
Recommend the issue re-issue or withdrawal of certificates and report recommendations in accordance with BSI policy procedures and prescribed time frame.
For the portfolio of clients allocated establish and develop an effective partnership for business development and increased client satisfaction.
Provide accurate and prompt information to support services working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
Deliver the days as booked by the operations support team and maximize revenue-earning activity.
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
Support and coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients business/technology and assist in the induction and coaching of new colleagues.
Maintain and develop own skills and knowledge both technologically and in the field of management and standards.
Actively pursue cross selling opportunities to clients and provide feedback to team manager.
Ensure that payments are realized within due dates and any outstanding payments reported to team manager for appropriate disposal.

Act as a brand ambassador for BSI by demonstrating professionalism ethical conduct and promoting BSI services to help clients Make Excellence a Habit.

Key Performance Indicators

Delivery of man-days as booked by Operations Support Manager/ Regional planners.
Client Feedback of the assessments done.
Any new business lead generated due to personal reputation in the industry or new assessments received with the client served.
Interpersonal relations and team work exhibited on the job.
Collections made against audits done.
Timely submission of reports.
Spot collations of payments / dues.

Dimensions

The Position services to approximately 120 clients however this may increase depending upon the increase in business.
Interaction with Team Manager operations Regional Manager Operations support Manager Operations Director Sales Executives

Knowledge/Skills/Experience/Competencies

Bachelor degree or above with training and a working knowledge of IATF
Qualified 2nd or 3rd Party Auditor IATF 16949
Passionate about the automotive sector
Minimum 4 years of work experience in the related fields

Demonstrates a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
Demonstrated high level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.
Proven negotiation skills to be able to negotiate technical issues when dealing with the client organizations management in relation to assessment findings.
Excellent presentation skills able to present assessment findings professionally and effectively to senior managers.
Energy and commitment to undertake the assessor role working within different premises every day in front of the client and constantly on the move.
Able to keep up with changes to business industry management thinking and developing assessment styles.
Familiar with basic MS Office packages including MS Word Internet Explorer Outlook and Point Global.
Strong written communication skills able to formulate clear concise and professional reports explaining technical issues within required timeframes.
Self-organization skills / self-motivated - the assessor/trainer needs to be able to manage their own workload to maximize self-effectiveness.

Essential:

IRCA qualified lead auditor IATF 16949.
Engineering degree or equivalent in stream.

Desirable:

Travel requirements:

Regular travel required for on-site assessments.

Language requirements:

Proficiency in Business English (written and spoken).

About Us

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

Required Experience:

Manager

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

BSI Group

Discover BSI Group United Kingdom, the global leader in standards and certification, helping businesses improve performance and achieve excellence. Accelerating Progress Towards a Sustainable World.

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