Engagement Manager, AI for Impact

Department: External Affairs

Team: SDG Accelerator

Location: London (UK)

Position type: Short term contract - 12 months

What the hiring manager says

In an era where AIs transformative power is rewriting industries and creating innovative services for people around the world this role offers a unique opportunity to work at the cutting-edge of the fast-evolving global AI landscape. You will help develop and deliver the engagement by the GSMA AI for Impact team with AI business and product owners partners policy makers and other experts. You will be part of a diverse team that is committed to foster AI innovations that generate positive outcomes for industry and society making a tangible impact on how AI shapes our world.

Silviu Petricescu Director AI for Impact

About the Team

The GSMA founded the AI for Impact initiative in 2017 to drive collaboration with partners across the public and private sector to scale AI opportunities for telcos while safeguarding its ethical and responsible deployment.

The team is currently working with AI Leads from over 30 mobile operators worldwide accounting for over 2 billion connections in 100 countries. We also engage with a network of global thought leaders from UN agencies governments international organisations academia and private sector.

The teams programme of activities currently centre around 4 core workstreams namely AI in Action Responsible AI AI Policy and Regulation and Inclusive AI. These are delivered in close collaboration with expert colleagues from across the GSMA including Advocacy Mobile for Development Technology and GSMA Intelligence as well as our regional offices.

About the Role

• This is a 12-month short term contract role to support and contribute the execution of the GSMA AI for Impact agenda and corresponding programme of activities.
• In this role the Engagement Manager will work directly with the AI4I Director to ensure a holistic engagement across the different workstreams facilitate regular meetings workshops with the other GSMA teams and contribute to the GSMA events.
• The successful candidate will further collaborate with the wider AI for Impact team to support and inform the external engagement with mobile operators the broader telco partners ecosystem and international organisations as relevant to help achieve programme goals.
• This will also involve undertaking ad hoc research management of content and creating of presentations and briefing documents to support these external engagements.

Key responsibilities include:

• Support the activities across the AI4I team workstreams and the delivery of the programmes by the team helping deliver a comprehensive engagement across the required stakeholders (internal or external)
• Work with the team and colleagues to deliver compelling series of regular virtual meetings and workshops as well as face to face events and roundtables to progress and inform the programme activities.
• Support and contribute to AI4I team activities related to GSMA events (e.g. GSMA AI Forum MWCs M360s Digital Summits etc.)
• Stay up to date on AI developments as relevant to the mobile industry ranging from use cases and business opportunities to technical capabilities and policy landscape.
• Undertake ad hoc market research and capture insights into compelling materials to inform internal and external meetings and workshops
• Manage a central library of insights briefing documents and presentations across the team workstreams.
• Help facilitate coordination meetings with Technology Mobile for Development Advocacy and regional teams on a regular basis

This is a hands-on role and the successful candidate is required to be self-motivated to achieve deliverables and objectives without day-to-day supervision while keeping the team and the senior management informed on progress.

About You

• You have good understanding of the opportunities that digital technologies and in particular AI can provide for industry and society as well as what is involved in developing and adopting these technologies at scale. Including use cases business requirements technical capabilities need.
• You have experience in managing complex stakeholder engagement programmes and you are able to work comfortably in a matrix environment.
• Proven track record of working effectively as a liaison between external clients and internal cross-functional teams.
• You have gained this experience working in the telco industry and adjacent sectors. Are familiar with the landscape of existing actors and have proven ability to build nurture and maintain long-term relationships with senior-level stakeholders.
• You understand the ethical principles in which AI design development and deployment should be founded and are familiar with the emerging policy and regulatory landscape.
• You will have demonstrated the ability to quickly learn and grasps complex subject matters and proficiency in driving research that generates fresh and unique insights.
• You are well-versed at multi-tasking and managing appropriate priorities between parallel project deliverables and ensuring progress to sometimes challenging timelines. Strong organisation skills are required to manage the diverse workload.
• You are experienced in developing workshops and co-creation sessions to support high-level strategic conversations with clients and ecosystem partners.

About your Skills

• Project-Programme Management essential for managing projects and programmes from ideation to implementation to go to market through to evaluation and reporting and to manage the diverse workload and competing priorities.
• Stakeholder Management Very important to understand the needs of different stakeholders and working effectively with external partners and internal cross-functional teams.
• Telco Industry and/or IT&C industry knowledge valuable to understand the industry and market dynamics challenges and opportunities.
• Analysis required to analyse market reports or internal data and produce insights that can support decision making co-creation activities and workshops.
• Communication important to clearly communicate at different levels across both internal teams and external partners.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process please contact with your request.

Contract type

Worker type

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile whatever your role. By joining the GSMA you will be exposed to a fast-paced rapidly evolving environment working on global solutions genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation our benefits include fantastic learning & development opportunities generous holiday allowances four additional days off for professional development and many others.

To learn more about the GSMA visit our career site our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important so flexi-time and remote working is available to all staff. Were keen to ensure everyone is equal represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability tenacity and commitment knowing that the challenging scale pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise insight and creativity so that were always ready to respond to the changing landscape with authority agility and nuance.

Stronger together

We lean on each other so the industry can lean on us embracing our diversity by actively seeking out perspectives and skill sets beyond our own fuelling each others successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day in every situation. When were at our best we are collaborative considerate and compassionate to others and we create a safe space for one another to thrive assuming positive intent in our colleagues. And if we arent at our best and the pressure is on we feel free to be ourselves but still remain curious lean into the tough stuff and we are always respectful to others and accountable for the part we play.