PC & MAC Technical Support Must be able to travel around NYC
Share
Job Location:
New York City, NY - USA
Monthly Salary:
$ 25 - 30
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Must be able to make site visits and submit to and pass CLEAR procedures.
The Technical Support (Generalist) is responsible for providing technical support and setup for OATS staff programs and a network of training centers throughout New York City.
Duties include:
Maintain and support network of computer labs throughout NYC. This includes visiting partner locations to install new equipment perform upgrades and check for unreported issues. *Travel throughout five boroughs required.
Support mobile devices such as iPads and Chromebooks in addition to desktop PCs.
Support conferencing and A/V systems at OATS offices.
Assist with pulling data exports from data systems including Salesforce CRM and Qualtrics (survey platform).
Track assets and work orders in Salesforce.
Assist with general staff tech inquires as-needed. This includes providing remote support for staff located in other cities
Required Qualifications:
This position requires excellent customer service professionalism problem solving ability and critical-thinking skills in a fast-paced work environment. A professional demeanor and a high level of patience are two essential qualifications.
Previous experience as a help desk technician or equivalent
Familiarity with Windows MacOS iOS and Android operating systems
Technical proficiency installing configuring and troubleshooting software applications
Ability to independently research and resolve technical issues
Preferred Qualifications:
Prior experience with Salesforce
Experience with Mobile Iron or other MDM software
For consideration please submit your resume as a MS Word attachment to
The Consortium
Combining Talent with Technology
Key Skills
- MAC
- Active Directory
- Software Packages
- POS
- Windows
- Dos
- Sharepoint
- Troubleshoot
- Desktop
- PC
- Powerpoint
- hardware
- AS 400
- Service Calls
- CNA
About Company
The Consortium is an Information Technology Consulting Company serving Maryland, Washington, DC and Northern Virginia clients in the Technology Industry.
