Ecommerce Operations Associate

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

ECOMMERCE OPERATIONS ASSOCIATE

Madhappy is a clothing brand for a community of optimists. Born in Los Angeles 2017 the brand has built itself around an optimistic ideology expressed through apparel events and experimental retail spaces around the world. Madhappy writes Local Optimist magazine supports research and awareness in mental health through Madhappy Foundation.

About the job

Were looking for a highly detail-oriented Ecommerce Operations Catalog & Reporting Specialist to keep running smoothly behind the scenes. This role owns product catalog setup and Shopify imports from VLP/linesheets manages launch readiness checklists coordinates with Content to ensure imagery is delivered on time supports merchandising execution and runs recurring reports for the ecommerce lead. Youll also be tech-proficient and mindful of our automation ecosystem (Shopify Flow MESA) ensuring catalog changes dont break critical workflows.

You must be based in or willing to move to Los Angeles to be considered for this position.

Responsibilities

Catalog operations Shopify imports (primary)

Maintain and organize product data from VLP/linesheets and translate it into Shopify-ready imports

Build and QA products in Shopify: titles variants pricing compare-at SKU/UPC taxonomy tags collections metafields/metaobjects SEO fields redirects

Ensure data hygiene and consistency across attributes (fit fabric color collection season gender etc.)

Own import workflows (CSV bulk editor tools) QA after import and fix edge cases

Launch readiness content coordination

Own a launch checklist and timeline working with Content to ensure product imagery is shot delivered and complete before launch

Ensure product images are optimized for conversion: correct ordering consistent cropping/aspect ratios compression/format filenames alt text

Perform pre- and post-launch QA: PDP completeness correct imagery pricing accuracy variant availability size charts and merchandising placement

Reporting merchandising support (GA4-informed)

Run daily/weekly reports for the ecommerce lead: best sellers low stock size sell-through inventory risk new arrivals performance category/collection summaries

Support basic GA4 reporting needs (pulling standard reports assisting with funnel snapshots flagging anomalies to the senior)Assist with merchandising execution in Shopify: collection ordering badges featured placements cross-sell collection maintenance

Automation hygiene (Flow MESA)

Understand key Shopify Flow and MESA automations and the required tags/metafields that power them

QA that new products/tags/metafields align with automation rules; help troubleshoot exceptions

Maintain a simple automation reference doc (triggers dependencies common failure modes)

Success in the first 6090 days

Build a clean product setup process and source of truth sheet template for imports

Reduce launch errors through checklists and QA

Deliver consistent reporting cadence (including GA4 pulls) that supports trading decisions

Establish safe procedures for changes that interact with Flow/MESA automations

About you

Qualifications

Must-have

Advanced Google Sheets / Excel skills (xlookup/vlookup index-match pivot tables query/filter data validation; comfortable with CSV imports/exports)Strong Shopify admin experience including bulk editing and product/variant setup

Working proficiency in GA4 (able to pull ecommerce performance views basic funnel checks and troubleshoot obvious anomalies with guidance)Extremely detail-oriented with strong QA instincts and follow-through

Tech-proficient and able to learn/maintain operational automations

Nice to have

Experience with Algolia merchandising/search operations (synonyms collections search relevance support)

Experience with catalog feeds (Google Merchant Center / Meta catalog) and basic troubleshooting

Familiarity with image optimization best practices for ecommerce

Experience with Shopify Flow MESA or similar workflow automation tools

Benefits

15 days PTO and 9 days sick pay annually

Paid holidays

Health dental and vision insurance with 75% premium coverage by Madhappy

Retirement plans available

$600 quarterly health stipends

Employee discount and early access to products

About Madhappy

About Local Optimist

Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration we orient people with reliable optimistic resources available at any moment.

About The Madhappy Foundation

The Madhappy Foundation is non-profit organization 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation 1% of proceeds from every sale benefit our efforts to raise awareness fund research and positively impact the mental health movement.

Learn more here.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

ECOMMERCE OPERATIONS ASSOCIATEMadhappy is a clothing brand for a community of optimists. Born in Los Angeles 2017 the brand has built itself around an optimistic ideology expressed through apparel events and experimental retail spaces around the world. Madhappy writes Local Optimist magazine support...