Director ICT

We take exceptional pride in recruiting and developing outstanding individuals who share our vision to be the leading Australian provider of higher education in Asia. At the Singapore campus of James Cook University we believe in the importance of providing a great place for our employees to grow and develop professionally. We have a culture that values mutual respect integrity creativity and teamwork.

We are seeking to recruit a dynamic and forwardthinking Director of ICT to provide strategic leadership and operational management of JCUSs technology functions.

In this role the Director will modernize and shape the universitys digital infrastructure oversee the successful delivery of IT projects within scope budget and timelines lead agile application development and ensure the reliability security and resilience of all IT systems. The Director will also drive highquality support services for the university community while championing innovation strong governance and continuous improvement to advance JCUSs academic and operational excellence.

• Drive the Universitys digital transformation : by creating a scalable future-ready digital roadmap; modernizing legacy systems through cloud migration and enterprise architecture standards; strengthening governance cybersecurity and compliance; and ensuring ICT investments deliver long-term value
• Enhance institutional performance and innovation : by leveraging emerging technologies (AI data analytics automation) aligning technology initiatives with academic and operational priorities through strong collaboration and implementing structured change management and measurable KPIs for continuous improvement.
• IT Project Management : Lead full lifecycle IT project delivery by applying structured methodologies (e.g. PMP Agile) to ensure requirements are met deliverables align with business objectives budgets and timelines are maintained and all governance risk compliance and ICT security standards are upheld.
• Application Development & Modernization : Lead agile and DevOpsdriven application modernization by guiding software development teams implementing CI/CD pipelines to accelerate delivery and ensuring all systems are scalable secure and highperforming. Introduce continuous integration/continuous deployment (CI/CD) pipelines to accelerate delivery
• IT Infrastructure Management : Oversee the full ICT infrastructureincluding cloud services servers networks and WiFiby implementing strong cybersecurity and disaster recovery measures optimizing cloud usage for cost efficiency and establishing proactive monitoring and predictive maintenance to enhance system resilience and minimize downtime.
• IT Support Services : Oversee IT support operations by leading teams implementing SLAs leveraging selfservice and AI-driven tools and ensuring reliable high-quality services that enhance user experience and support smooth academic and administrative functions.
• Collaboration with JCUA Innovation & Continuous Improvement: Work closely with JCUA technical teams to coordinate system implementations align security protocols and shared services and develop the necessary interfaces to ensure seamless secure crosscampus operations and a consistent user experience. Drive a culture of innovation and continuous improvement by leveraging emerging technologies and data analytics to identify automation opportunities and implement impactful solutions.
• Governance & Compliance : Establish and uphold governance frameworks policies and standards while ensuring compliance with data protection and regulatory requirements through regular risk assessments and audits.
• Leadership & Talent Development : Develop and lead highperforming teams by fostering professional growth and succession planning and aligning talent and resources with the organizations strategic priorities.

Requirement :

• Bachelors or Masters degree in Computer Science Information Systems or related field with PMP Certification.
• Minimum 15 years of progressive experience in ICT operations including at least 5 years in senior leadership roles within higher education or complex organizational environments.
• Proven track record in leading large-scale digital transformation initiatives including modernization of legacy systems cloud migration and enterprise architecture implementation.
• Demonstrated ability to manage outsourced IT projects ensuring delivery within scope budget and timeline. Skilled in vendor negotiation and contract management.
• Hands-on experience in agile development methodologies and DevOps practices for application modernisation and continuous integration.
• Experience integrating multi-campus or multi-country enterprise systems and aligning technology platforms across organisational units.
• Strong background in managing complex IT infrastructure (cloud servers networks) and implementing cybersecurity frameworks risk management and compliance with data protection regulations.
• Familiarity with emerging technologies such as AI data analytics and automation to enhance operational efficiency and student experience.
• Experience managing ICT operations across multiple geographies or campuses ensuring consistency and compliance with organizational standards.
• Demonstrates strong strategic vision upholds high standards and compliance and drives innovative wellmanaged solutions with sound risk assessment and decision-making skills.
• Excels in fastpaced evolving environments effectively navigating resistance and leading organizational change with empathy clarity and purpose.
• Shows resilience and cultural awareness fosters a positive and inclusive work environment and engages stakeholders at all levels through excellent relationshipbuilding skills.