Compliance and Claims Specialist

• Oversee the operations and compliance activity in NSW Self Insurance Workers Compensation on a day-to-day basis 
• Work within a high performing and friendly team environment 
• Permanent position based at our Mascot Campus 

Today were busy planning for tomorrow. We look to the future to guide our innovation helping us stay relevant and responsive in an unpredictable industry. Weve always been pioneers and were proud to see that spirit reflected in our people. Our resilience has carried us through both good and challenging times and it continues to drive us as we navigate todays demanding expectations. 

The Compliance and Claims Specialist role within the Qantas NSW Self Insurance Workers Compensation team provides specialist support to ensure strong compliance across all areas of workers compensation. As a Compliance and Claims Specialist you will assist the NSW Workers Compensation Manager by proactively monitoring compliance enhancing claims management processes and identifying solutions that support best practice in line with relevant legislation regulations and guidelines. 

In this role you will oversee and coordinate the daily compliance activities of the NSW Claims Team ensuring all compliance requirements are met by applying your expertise and providing guidance to the team. You will engage with the Regulator peak bodies and other industry representatives. You will also be responsible for providing monthly workers compensation data to the State Insurance Regulatory addition you will manage quality assurance programs to support high levels of compliance and best practice claims management. The role also includes developing systems and procedures in response to regulatory or legislative changes delivering training implementing change management and driving engagement across the team and with key stakeholders. 

Youll have  

• Minimum 3 years of workers compensation experience in relevant State and/or Territory  
• Extensive working knowledge in workers compensation claims management compliance and SIRA audit requirements   
• Proven ability to interpret and apply Workers Compensation legislations and regulations   
• Proven ability to build constructive and effective working relationships through influence and collaboration with others.  
• Experience in data management reporting trend identification and change management 
• Exceptional time management and organisational skills and the ability to prioritise tasks 
• Excellent communication (verbal and written) and interpersonal skills. 
• Team player attitude 
• Intermediate proficiency with Microsoft Office specifically Word and Excel. 
• Experience managing claims under a self-insurance portfolio (highly regarded) 

Why Qantas  
 
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 
 
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless. 
 
The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. 
• You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships. 
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 
 
Be a part of something special and play your part in the Qantas story get in touch today. 
 
Applications close: Wednesday 11th February 2026
 
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. 

Remote Work :

No

Employment Type :

Full-time