Car Claims Assessor

This role is for somebody who wants to step off the tools and be the one signing off the repair helping customers get back on the road when life hasnt gone to plan.

Youll inspect vehicles scope the damage review quotes and make the call on whats fair and reasonable. Some days youll be out on the road assessing vehicles. Other times youll be back home reviewing estimates writing reports and progressing claims.

Its still a full 38-hour week and the days can be busy moving between assessments customers and repairers. But compared to life in the workshop its a different pace and easier on the body long term. Many Assessors also choose a 9-day fortnight and split their time between on-road inspections and desktop work from home.

Training starts with 1 week in your state followed by 2weeks at our headquarters on the Sunshine Coast learning how our repair model and policies work travel covered. After that youll return home shadow experienced Assessors and gradually build into your own portfolio.

Whatyoullbe doing

• Full-time hybrid role with office located inBalwyn
• Inspect damagedvehiclesandvalidateclaims
• Scope repairs and review repairer estimates
• Authorise fairevidence-basedrepair outcomes
• Identifydiscrepancies or potential fraud indicators
• Apply policy and assess liability considerations
• Manage customer expectations professionally
• Manage your diary and turnaround times
• Work closely with service providers to ensure quality repairs
• Maintain thorough documentation and compliance standards

Whatyoullhave

• A trade qualification in Panel Beating or Spray Painting (essential)
• Bonus points ifyouveworked in estimating or assessing or with watercraft or specialty vehicles
• Current Drivers Licence

What great looks like

• Staysteady when a customer is frustrated and still explain your decision clearly
• Make calls based on evidence and policy not pressure
• Comfortable backing your judgement even when the answer is unpopular
• Notice details others miss and document them properly
• Follow jobs through to completion
• Prioritise safety compliance and doing it right over doing it fast
• Repairers respect you because you are fairconsistentand clear

What you get

• A maintained company car fuelcardand mobile business tools
• Theoptionto work a 9-day fortnight (after qualifying period)
• Hybrid working arrangement (optional after first 6 months)
• Incentive structure paid out every six months
• Clear development pathways
• 22 days annual leave plus volunteer leave
• Discounted Youi insurance
• Wellbeing benefits including Fitness Passport

Why Youi

Werehere to make insurance more human. That means real people helping customers when something has gonewrong andbacking our people to grow. Here your work has impact. Your effort gets noticed. And your career can be shaped around who you are.

Its workthatsa bit more youshaped.

Ready

HitApplynowandwellcircle back.