Developer Support Engineer

Sunnyvale, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Manage/resolve complex technical escalations of different services hosted by JFrog for on-premises/cloud environment customers (AWS AZURE GCP); perform system administration Windows Server Linux (Ubuntu CentOS); work with Scripting (Automation Bash Python); perform programming: NumPy OpenCV Keras TensorFlow)/Git (version control); use blockchain platforms (Ethereum Dapp) EVM (Ethereum Virtual Machine) Consensus protocols (PoW PoS); assist to prevent new issues; work with scalable networking technologies Load Balancers/Firewalls web standards (REST APIs web security mechanisms) TCP NAT Gateway Route tables HTML DNS HTTP response codes Telnet Transport layer security communication (SSL) HTTPS Reverse proxy configuration (Nginx F5 Apache HTTP; work with standard IT security practices (encryption certificates key management Common Vulnerabilities/Exposures (CVE) CVSS Policies Firewalls; suggest security enhancements to customers for robust system; collect/analyze logs/thread dumps from application server to troubleshoot issues/debug code to discover root causes of customers issues; develop internal tools; write code samples tutorial technical articles/user plugins in Groovy Shell Bash for easier for support teams to identify/resolve customer integration issues; work with sales team to develop/scale partnership growth; work with solution architects; assist customers in designing architecture of JFrogs services database (MYSQL MSSQL Oracle PostgreSQL) storage (local filesystem/cloud storage); implement High availability for Artifactory with Zero-downtime deployment of artifacts; resolve technical issues for clients during proof of concept (POC) phases of JFrogs services; assist customers in understanding/improved configurations; determine source of problems to narrow down to specific components while managing customers expectations for resolutions; manage multiple issues customers; collaborate across teams/technical product issues; leverage global resources to resolve customers issues; develop/lead workshops to help colleagues understand new technologies/guide colleagues to find solutions for customer issues related to technology; identify if product defect causes customers problems; file bug reports/design change requests; evaluate escalated technically complex mission-critical/politically hot customer issues; maintain ownership of issues until resolved/customer satisfied; work in complex Unix/Linux/Windows systems (from kernel to shell) system libraries file systems client-server protocols; debug authentication issues with technologies (OAuth LDAP SAML); understand configure assist in resolving issues with different package manager clients (NPM Docker NuGet Ruby gems Debian RPM PyPi Maven Conan CONDA CRAN); work with containerization/container orchestration technologies (Docker Kubernetes); create containers/debug existing containers; write simple/moderate queries/statements for different types of databases (MySQL PostgreSQL Mongo dB Microsoft SQL MariaDB Oracle) to connect/store data metadata of JFrog services; assist customers with issues related to CI servers (Bamboo Jenkins TeamCity) and integrate them with JFrogs applications; and optimize system performance by tuning JVM parameters/Tomcat properties to reduce issues related to heavy HTTP traffic. This is a telecommuting position with remote benefit from various unanticipated locations throughout the Requirements: Bachelors degree or foreign equivalent in Computer Engineering Software Engineering or Computer Science plus 1 year experience. Experience to include system administration Windows Server Linux (Ubuntu CentOS); working with Scripting (Automation Bash Python); programming: NumPy OpenCV Keras TensorFlow)/Git (version control); and using blockchain platforms (Ethereum Dapp) EVM (Ethereum Virtual Machine) Consensus protocols (PoW PoS). This is a telecommuting position with remote benefit from various unanticipated locations throughout the resumes to 270 E. Caribbean Drive Sunnyvale CA 94089 or apply online at: range from $130000 to $145000 per year.