FIELD SUPPORT OFFICER
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
PRIMARY OBJECTIVE.
A leading organization is seeking a Field Support Officer to provide exceptional support to its Distributors. This role involves processing orders handling distributor queries ensuring accurate documentation and maintaining efficient communication between departments and distributors. The ideal candidate will be responsible for managing orders across multiple channels maintaining stock records assisting with month-end processes and ensuring customer satisfaction through professional service. Key responsibilities also include responding to inquiries resolving order-related issues and supporting company events. This position requires strong organizational skills attention to detail and the ability to handle multiple tasks efficiently. Excellent communication problem-solving abilities and adaptability are essential for success in this role. The candidate should have at least two years of administrative experience a strong customer service background and proficiency in computer applications. A relevant tertiary qualification and financial knowledge will be an added advantage.
KEY RESPONSIBILITES.
- Obtain distributor information via answering telephone calls emails or any other means etc.
- Processing of orders received into the DC via various sources.
- Handle all queries brought forward by Distributors couriers or other departments pertaining to Distributors and ensure feedback is provided to distributor within an hour of receipt and resolution within 8 hours.
- DSO Adjustments to be accurately prepared and signed off by FSL/ FSS.
- Provide Distributors/ Customers with product and service information written or verbal.
- Informs Distributors by explaning procedures; answering questions; providing information and /or sourcing it from relevant Department and any of the Companys communication.
- Identify and escalate priorty issues.
- Complete Call Logs Query Logs and maintain them; Make sure they are up to date and generate reports when neccessary.
- Accomplishes sales and organization mission by completeing related results as required.
- Maintains quality results by adhering to standards and guidlines.
- Able to work flexi hours to suit the requirements of the Business Operating needs.
- Upsell Products on active distributors whwn necessary.
- Maintains communication equipment by reporting problems.
- Updates job knowledge by attending training and studying all new rules procedures policies etc.
- Account Balances-Validate the balance and contact the distributor to use the funds available.
- Ensure all department/Distributor Centre policies and procedures are followed.
- Stock returns Report -ensure all outstanding stock is returned to the DC.
- Putting through qualification orders Product transfers.
- Keep Communication lines with PT open and constant through email until desired qualification is achieved.
- Requesting re-issuing of cheques- correction of information on cheques.
- Perform any function that may be reasonably required from time to time.
- Ensure that the FSO area is always kept neat and tidy.
- Handling DC Administration on Accounts payments and compling it in a monthly log.
- Ensure the telephones are answered within 3 rings in a professional manner using the official script provided.
- Any other office work that may be requested.
- Assisting with all events as and when required. Sales Team meetings Conventions and training events.
- Able to work flexi hours to suit the requirements of the Business Operationg Hours and to attend certain events which can include working over weekends.
- Increased PVcustomer satisfaction and decrease business expenditure.
- The physical demands and the work environment characteristics described here are representative of those an emplyee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is required to talk stand walk kneel bend pull feel reach grasp crawl hear and /or climb stairs.
- The employee is required to sit for extended periods of time and is required to operate telephone and software via computer.
- The employee is required to have the ability to lift or carry up to 20 pounds.
- Specific vision abilities required by this job include close vision distance vision peripheral vison and depth perception.
- The noise levels are usually moderate.
Requirements
- Education level - grade 12
- Good command of English both verbal and written; an additional language/s will be an advantage.
- Relevant experience involving customers services is essential.
- Relevant computer literacy. Basic excel Word etc. Is essential.
- Education level -Grade 12 plus.
- Previous Customer Service Experience Essential.
- Administrative experience will be an advantage.
- Relevant Tertiary Qualification will be an advantage.
- Good Command of Englishboth Verbal and Written-Essential.
- An additional Language will be an advantage.
- Relevant Computer Literacy essential-Excel Word etc.
- Excellent communication teamwork and relationship building skills.
- Excellent interpersonal skills.
- Must be detail oriented.
- Efficient time management skills and the ability to handle deadline pressure.
- Excellent planning organizing and communication skills.
- Must be dependable and conscientious.
- Emotional intelligent and mature.
- Listening skills.
- Problem analysis and problem solving.
- Customer relations and service orientation.
- Adaptability.
- Stress tolerance.
- Team player and relationship building skills.
Company Industry
IT Services and IT Consulting
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
