Assistant IT Manager – Applications and Development Support

The Assistant IT Manager Applications & Development will support the IT Manager in the administration development enhancement and support of enterprise applications used across KEK Insurance Brokers Limited. The role requires strong competencies in both application support and software development ensuring that business systems operate efficiently while also developing new digital solutions to support KEKs digital transformation strategy.

Key results areas (KRAs)

1. Successful development and deployment of digital applications.
2. Improvement in operational efficiency through automation.
3. Timely resolution of application-related issues.
4. Quality of digital solutions developed.
5. Reliability and accuracy of reporting systems.
6. User satisfaction with enterprise applications.
   

Technical Competencies

• Experience in application support and enterprise applications administration
• Software development principles
• Web-based application development
• API integrations
• Programming experience in: C# / .NET JavaScript Python SQL Power Platform development HTML CSS

Analytical Skills

• Strong problem-solving skills
• Ability to analyse business requirements and translate them into technical solutions
• Ability to identify opportunities for system improvement and automation Communication & Presentation Skills
• Ability to design clear and visually engaging presentations
• Ability to present technical concepts in simple formats
• Ability to support the preparation of executive-level presentations

Key Attributes

• Ability to work independently and manage multiple tasks
• Strong attention to detail
• High level of professionalism and integrity
• Strong organizational and time management skills
• Strong teamwork and collaboration skills
• Commitment to continuous learning

Required Skills:

1. Enterprise Application Support

• Supporting the administration and maintenance of enterprise applications.
• Monitoring system performance and resolving application-related issues.
• Assisting users in troubleshooting system errors and operational challenges.
• Supporting system upgrades testing and deployment of new features.
• Liaising with external vendors and developers to resolve system issues.
• Ensuring applications operate efficiently and securely.

2. Application Development & Programming

• Developing internal applications to support operational processes.
• Designing and implementing digital workflows and automation tools.
• Supporting the development of client portals and digital service platforms.
• Developing integrations between systems using APIs where required.
• Writing and maintaining code for internal tools and applications.
• Participating in system testing debugging and quality assurance.
• Ability to translate business requirements into technical solutions.

3. Business Process Automation

• Designing and building applications with Power Apps or any other tool to automate business processes.
• Developing workflows with Power Automate or any other tool for approvals alerts and notifications.

4. Data Analytics & Reporting

• Ability to develop dashboards with Power BI or Tableau or any other tool.
• Providing data extraction transformation and reporting.
• Supporting the creation of management dashboards and operational reports.
• Ensuring data accuracy and consistency across reporting systems.

5. Digital Platforms & Client Systems

• Supporting the development of client-facing portals and digital platforms.
• Enhancing customer digital experiences through system improvements.
• Supporting integration with external systems and APIs where required.
• Assisting with the implementation of new digital services.

6. User Support and Training

• Supporting staff with application-related issues.
• Training staff on the effective use of systems and digital tools.
• Preparing simple user guides and system documentation.
• Promoting adoption of digital tools within the organisation.