Setup and Location: WFH or Hybrid
Work Schedule: 9:00 AM-6:00 PM (AEST) 6:00 AM-3:00 PM (PH Time)
Employment Type: Full-time
Ready to do work that actually excites you
This role is a high-trust high-leverage position designed to support clinical delivery operational excellence and executive effectiveness. The incumbent will act as a central coordination point across dentists the Practice Manager and the CEOensuring patient-based projects operational reporting and executive priorities are executed accurately efficiently and on time. This is not a purely administrative role. It requires strong analytical capability systems fluency (Excel HubSpot) discretion and the ability to operate confidently across clinical operational and executive domains.
What Youll Do
Youll be the kind of person who:
1. Dentist Administrative Support Patient-Based Project Management
Provide day-to-day administrative and coordination support to dentists by managing patient-centric workflows and projects.
Key responsibilities include:
- Coordinating complex patient treatment journeys (e.g. multi-stage treatment plans follow-ups specialist coordination).
- Tracking patient-based projects timelines and deliverables using or equivalent systems.
- Preparing and maintaining accurate patient documentation treatment summaries and correspondence as required.
- Liaising with front desk treatment coordinators labs and clinicians to ensure seamless execution of care plans.
- Monitoring outstanding actions ensuring no patient-related tasks fall through gaps.
- Supporting dentists with scheduling priorities preparation for complex cases and administrative load reduction.
2. Practice Manager Support Operations Reporting & Administration
Provide structured operational and administrative support to the Practice Manager to improve visibility control and execution across the practice.
Key responsibilities include:
- Assisting with the preparation of operational reports (weekly monthly quarterly) using Excel and data from practice systems.
- Maintaining and updating operational trackers dashboards and task boards in .
- Supporting reporting across key practice functions such as patient flow treatment conversion utilisation and revenue protection.
- Assisting with documentation SOP management and internal process administration.
- Coordinating administrative aspects of compliance audits supplier documentation and internal reviews.
- Acting as an operational follow-up resource to ensure agreed actions from meetings are completed.
3. Executive Assistance CEO Support
Provide direct executive assistance to the CEO supporting strategic execution prioritisation and communication.
Key responsibilities include:
- Managing the CEOs schedule priorities and key deadlines with discretion and judgement.
- Preparing executive-level reports summaries and presentations (primarily in Excel PowerPoint and written formats).
- Assisting with CRM-related reporting and insights via HubSpot (e.g. pipeline summaries performance
- napshots).
- Coordinating meetings agendas action logs and follow-ups for executive and leadership forums.
- Acting as a gatekeeper for information ensuring the CEO is briefed with the right level of detail at the right time.
- Supporting confidential projects strategic initiatives and ad-hoc executive requests.
Success Measures (First 612 Months)
- Dentists experience reduced administrative burden and smoother patient project execution.
- Practice Manager gains clearer operational visibility and reliable reporting support.
- CEO experiences improved focus prioritisation and execution velocity.
- Systems (Excel HubSpot) are used consistently and effectively to support decision making.
What You Bring Were looking for someone with: Bachelors degree in Business Administration Human Resource Management or a related is preferred. 3 years of experience in workforce scheduling rostering or related administrative roles. Strong communication skills both verbal and written to interact with diverse stakeholders. Excellent organizational skills with a keen attention to detail in managing complex schedules. Ability to adapt quickly to new systems and processes with minimal supervision. Problem-solving skills to address scheduling conflicts and last-minute changes effectively. Strong time-management skills to prioritize tasks and meet deadlines in a fast-paced environment.