Lead Assistant Manager PHRN

Pasay City - Philippines

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Hybrid setup: 3x Onsite

Location: MOA Pasay

Schedule: Shifting schedule / Night shift (No fixed weekends off)

Requirements:

1 year of experience as a Team Lead. (would be managing around 10 people)

Job Responsibilities:

Mix of Voice and Non-Voice (most of the time non-voice)
Utilization Management
Oversee and manage day-to-day operations to ensure all metrics are met revenues are maximized and team performance is monitored as per agreed KPIs
Communicate productivity expectations balance workload (e.g. daily team meetings to discuss new updates) monitor efficiency and initiate control measures to minimize workload variances over time
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable performance improvement

Hybrid setup: 3x Onsite Location: MOA Pasay Schedule: Shifting schedule / Night shift (No fixed weekends off) Requirements: 1 year of experience as a Team Lead. (would be managing around 10 people) Job Responsibilities: Mix of Voice and Non-Voice (most of the time non-voice)Utilization ManagementOve...