Ombudsman Specialist- Record complaints on behalf of residents of assisted living facilities. Gerontology
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Serves as an advocate and resource for District residents living in Assisted Living Facilities. Promotes the quality of life and care for residents. Advocates for the health safety welfare and rights by conducting site visits individual interviews and participation in various resident focused meetings: i.e. resident councils meetings individual service plan meetings and discharge planning meetings. Also record data in order to meet the national ombudsman reporting requirements.
Position Responsibilities:
Record complaints on behalf of residents of assisted living facilities.
Responds to requests for information and assistance from residents assisted living facilities general public care givers and community organizations about the ombudsman program aging long-term care and public benefits related services and issues.
Promotes and supports the development and independent operation of resident and family councils.
Accurately enters data on complaints and program activities into the Ombudsman Programs data management system (GetCare) in a timely manner and in accordance with program policies and procedures.
Reviews literature and attends training workshops forums and other educational events on long-term care aging and work-related issues in order to increase the knowledge and skills used in performance of the duties of the position.
Position Complexity:
This position requires independence in meeting residents interviewing critical thinking and decision-making involving individuals with a mix of medical physical and mental health addition this position requires good communication skills as well as the ability to identify systemic issues impacting groups of residents.
Education Experience Competencies:
It is recommended that the candidate for this position hold a Bachelors degree in Education Gerontology Social Work Psychology Public Health Administration Juris Doctorate and 4 years of experience working with or on behalf of older adults or persons with mental or physical disabilities developmental disabilities or an equivalent combination of training and advocacy experience related to the duties of the position. Knowledge of District and federal regulatory systems as they relate to older adults residing in long- term care settings is also recommended.
Must have excellent written/oral communication skills.
Must have reliable insured transportation and possess a valid drivers license. Be able to use personal vehicle for local travel.
For consideration please submit your resume as a MS Word attachment to
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