Dialler Manager Pietermaritzburg
Share
Job Location:
Pietermaritzburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Dialler Manager - Pietermaritzburg
Our reputable client in the legal collections industry is seeking a highly strategic and analytical Dialler Manager to join their team.
Our reputable client in the legal collections industry is seeking a highly strategic and analytical Dialler Manager to join their team.
Responsibilities:
- Manage and optimise dialler campaigns and agent capacity
- Design and execute omnichannel strategies (SMS WhatsApp email voice AI)
- Develop and deploy AI agents for contact flows
- Build real-time dashboards and track performance metrics
- Lead monthly performance reviews and drive KPI improvements
- Align contact strategies with compliance and legal requirements
- Integrate QA and coaching insights into agent performance
- Control costs by optimising contact efficiency and suppressing low-value leads
- Pilot innovative contact technologies and automation tools
- Oversee Excalibur data integration into contact workflows
- Enable and manage tracing strategies for hard-to-contact debtors
Requirements:
- Proven experience managing and optimising outbound and inbound dialler campaigns at scale
- Strong working knowledge of omnichannel contact strategies including voice SMS WhatsApp email and digital channels
- Advanced analytical skills with the ability to interpret large datasets and translate insights into actionable strategies
- Experience working with data integration platforms and contact workflow tools (including exposure to systems such as Excalibur or similar)
- Ability to operate in a fast-paced performance-driven environment with competing priorities
- Experience in enabling and managing tracing strategies for hard-to-contact debtors
- Previous leadership or people-management experience
Due to the high volume of applications received only suitable candidates who meet the criteria of this vacancy will be contacted.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Accountancy Placements is a trusted leader in recruitment in Pietermaritzburg & best placed to get you the perfect career match.
