Customer Support Engineer

About the opportunity

Contentfuls Customer Support Engineers are at the forefront of our efforts to assist customers who are building amazing websites apps and other digital experiences using cutting-edge technologies.

Working directly with our customers our Customer Support Engineers help identify and research Contentful-related issues that users experience and then troubleshoot and help resolve those issues. Contentfuls Global Support team is a diverse group located around the world recognized for their commitment to customer success and positive outcomes (2025 SILVER STEVIE WINNER for Contact Center of the Year - Technology Industries). By working closely with our Engineering and Customer Success teams our Customer Support Engineers give our customers confidence that their needs are represented and addressed.

Many large customers rely on Contentful to power their public websites mobile apps and other mission-critical parts of their business; Customer Support Engineers play a vital role in enabling their success by resolving the issues which they run into both efficiently and effectively. Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the why and not just the what and do so with empathy.

This role is based out of Denver CO with working hours of 7a - 4p MST. The Customer Support team goes into our beautiful office in downtown Denver once a week.

What to expect

• Help customers and teammates via tickets and real-time discussions using a variety of research debugging tools processes detailed error reporting and documentation to provide first response technical troubleshooting and resolutions
• Troubleshoot and reproduce customer issues and file bugs with Engineering
• Work cross-functionally to drive product process and service improvements
• Build process or troubleshooting documentation in the support knowledge base as well as customer-facing documentation while maintaining communication standards
• Participate in an on-call rotation to assist customers outside of normal working hours
• Actively participate in meetings with various teams as well as customers to contribute to both team and customer success with Contentful
• Other duties as assigned

What do you need to be successful

• Minimum 4 years of previous experience with a direct contribution in support and/or customer-facing processes and tools like: ticketing systems in-app chat shift handover on-call coverage service level agreements escalation process and incident response
• Technical skills:
• Experience working with APIs and API-based SaaS integrations required
• A good understanding of how web applications and mobile apps are built and work
• Confidence with common UNIX-like command-line tools
• Ability to read server logs and process them to aggregate/analyze data
• Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript Java PHP Python Objective-C or Swift) preferred
• A track record of getting things done in an environment that combines collaboration and individual responsibility
• Strong problem-solving skills
• Ability to clearly explain concepts and produce example code that complements the explanation
• Customer-centered high level of empathy and cross-team collaboration mindset
• Experience with working with global teams open to cultural and thought diversity
• Excellent English communication skills both verbal and written

Whats in it for you

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off including vacation days sick days compassion days for loss education days and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events including workshops guest speakers and fun team activities supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical financial or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

The application deadline is 03/23/2026

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity internal salary ranges market data/ranges applicants skills and prior relevant experience certain degrees and certifications (e.g. JD/technology) for example.

Colorado Salary: $87000-$117000

This position is eligible for equity awards in accordance with the terms of Contentfuls equity plans.

Who are we

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging personalized content at scale. By blending composability with native AI capabilities Contentful enables dynamic personalization automated content delivery and real-time experimentation powering next-generation digital experiences across brands regions and channels for more than 4200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver San Francisco London New York and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites fake email addresses claiming to be from our company or social media. We do not ask for your personal information such as bank account numbers identification numbers etc through social media or chat-based apps nor do we request or send money for the purchase of business equipment. If you suspect fraud please report it to your local authorities as well as reach out to us at with any information you may have.

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