Office Manager & Customer Experience Lead

Fort Lauderdale, FL - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Overview:

We are looking for an Office Manager & Customer Experience Lead to be a key part of our team. This fast-paced high-impact role supports our sales team executive leadership and customers. The ideal candidate is highly organized proactive and eager to learn across multiple areas of our business. This position offers significant long-term growth opportunities in a dynamic comfortable and innovative environment.

Key Responsibilities:

Respond to client inquiries via email professionally and promptly.
Coordinate and send product samples and marketing materials to regional sales representatives and customers.
Coordinate with the warehouse and logistics team to track factory orders and shipped items.
Assist with order processing and ensure accurate documentation.
Generate sales and operational reports for executive review.
Handle incoming customer service calls and provide the highest level of support.
Maintain organized records of inquiries orders and client communications.
Collaborate with sales and marketing teams to ensure consistent messaging and seamless customer experience.

Qualifications:

Bachelors degree or equivalent experience sales customer service or a related field preferred.
1 3 years of experience in office management customer service or operations (luxury/home d cor/appliance/bathroom or kitchen product experience a plus).
Strong written and verbal communication skills.
Highly organized with exceptional attention to detail.
Proactive self-motivated and able to work independently in a fast-paced environment.
Experience using the Microsoft product suite including Outlook Excel Word and Teams.
Experience using CRM systems as a primary tool.
Passion and interest in design and home d cor are a plus.

What We Offer:

Competitive compensation commensurate with relevant experience.
Exposure to a rapidly growing award-winning luxury brand.
Opportunities to learn across sales operations and customer experience.
A dynamic collaborative and supportive team environment.
A chance to play a critical role in shaping customer experience and supporting substantial business growth.

Role Overview: We are looking for an Office Manager & Customer Experience Lead to be a key part of our team. This fast-paced high-impact role supports our sales team executive leadership and customers. The ideal candidate is highly organized proactive and eager to learn across multiple areas of our ...

Role Overview:

Key Responsibilities:

Respond to client inquiries via email professionally and promptly.
Coordinate and send product samples and marketing materials to regional sales representatives and customers.
Coordinate with the warehouse and logistics team to track factory orders and shipped items.
Assist with order processing and ensure accurate documentation.
Generate sales and operational reports for executive review.
Handle incoming customer service calls and provide the highest level of support.
Maintain organized records of inquiries orders and client communications.
Collaborate with sales and marketing teams to ensure consistent messaging and seamless customer experience.

Qualifications:

Bachelors degree or equivalent experience sales customer service or a related field preferred.
1 3 years of experience in office management customer service or operations (luxury/home d cor/appliance/bathroom or kitchen product experience a plus).
Strong written and verbal communication skills.
Highly organized with exceptional attention to detail.
Proactive self-motivated and able to work independently in a fast-paced environment.
Experience using the Microsoft product suite including Outlook Excel Word and Teams.
Experience using CRM systems as a primary tool.
Passion and interest in design and home d cor are a plus.

What We Offer:

Competitive compensation commensurate with relevant experience.
Exposure to a rapidly growing award-winning luxury brand.
Opportunities to learn across sales operations and customer experience.
A dynamic collaborative and supportive team environment.
A chance to play a critical role in shaping customer experience and supporting substantial business growth.