Customer Contracts Manager

Job Title: Customer Contracts Manager

Location: Larbert or Scarborough

Our Vision & Why It Matters

At Alexander Dennis our vision is to lead the evolution of sustainable on-road mass transportation and mobility.

We design deliver and support market-leading buses and coaches that help reduce emissions improve air quality and keep communities connected. Every role contributes to that mission whether youre engineering driving sales improving production or supporting our customers.

What Youll Do

As a Customer Contracts Manager youll be responsible for managing the endtoend customer experience from order to delivery ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers youll own the contract management lifecycle translating customer requirements into clear specifications managing changes and resolving issues to maintain high levels of customer satisfaction. Youll play a key role in coordinating crossfunctional activity across Engineering Operations Quality and Supply Chain to ensure contractual commitments are met on time to cost and to quality.

What Were Looking For

Were looking for a commercially astute organised and customerfocused professional who can manage multiple contracts and priorities in a complex manufacturing environment. Youll bring experience in commercial or contract management strong communication skills and the confidence to engage with senior stakeholders and highprofile customers. A keen attention to detail a rightfirsttime mindset and the ability to work well under pressure are essential as is the ability to work both autonomously and as part of a wider team.

Bonus if you have:

• Experience within the bus industry or a technically complex manufacturing environment
• Technical knowledge of bus products and vehicle specifications
• Experience supporting factory visits first vehicle signoff or customer PDIs

What We Offer

Because we know that to deliver on our vision people have to feel supported and inspired:

Impact: Be part of something thats changing cities improving air quality helping public transport evolve.

Development & Growth: Training programmes mentorship opportunities to take on new roles broaden skills.

Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits: Competitive salary pension wellbeing support cycle to work scheme enhanced maternity and paternity benefits.

Our Values What Guides Us

These are more than words on a page they shape how we work what we stand for and how we build trust with our customers communities and each other.

Safety: The health and wellbeing of our team members and the safety of our products are our top priority.

Quality: We strive for excellence in our products services and all that we do.

Integrity: We act with honesty transparency and integrity treating each other with respect in a diverse equitable and inclusive workplace.

Accountability: We take responsibility for our actions seeking to build trust and earn a reputation for excellence and reliability.

Teamwork: We work with our team members our supplier partners and our customers to pursue mutual benefits.

Sustainability: We seek long term success for our business our communities and the environment through responsible sourcing lean manufacturing and sustainable operations.

How to Apply

If you see yourself growing with Alexander Dennis and contributing to our vision wed love to hear from you.

Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications we would prefer that you submit your application online. If however you require an alternative method of applying please give us call onor send an email to

Required Experience:

Manager