Patient Service Rep Walk In (2346)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary: The Patient Service Rep Walk In provides welcoming accurate and efficient front-desk support for Trinity Health walk-in and outpatient clinic locations. This role assists patients with registration check-in scheduling and general inquiries while ensuring information is captured accurately to support safe timely care. Working closely with clinical and administrative team members the Patient Service Rep helps maintain smooth patient flow clear communication and consistent service across varying clinical settings. This position functions within a collaborative service-oriented environment focused on professionalism empathy and attention to detail. Through adherence to privacy standards and established workflows the role supports high-quality clinic operations and a positive patient experience. Key Responsibilities: Register check in and schedule patients using established procedures to ensure accurate demographic and insurance information is captured for clinical and billing workflows. Greet and assist patients and visitors in a courteous and professional manner providing clear information and responding to questions or concerns. Manage incoming calls appointment requests and walk-in inquiries with sound judgment appropriate prioritization and adherence to confidentiality standards. Maintain organized accurate electronic records and support timely entry of appointment registration and patient communication data. Coordinate with clinical teams to support patient flow communicate delays or special needs and ensure timely handoff to care providers. Adapt to varying clinic locations and workflow needs supporting weekend and holiday rotations as assigned.
Licenses and Certifications Required None Educational Requirements HS Diploma or GED preferred. Experience Requirements Customer service experience or training required. Preferably six (6) mos minimum. Experience in a clerical or office setting preferred Medical terminology knowledge preferred. Computer experience required. Preferably Microsoft Office Suite (Outlook Excel Word etc.). Experience with computer appointment software preferred. Special Skills or Training Requirements Ability to communicate effectively in person and on the telephone Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately. Exceptional interpersonal customer service problemsolving verbal and written communication and conflict resolution. Ability to handle confidential and sensitive information appropriately Ability to work in a fastpaced environment; working efficiently and multitasking Compliance with all Privacy and Confidentiality Standards per Trinitys policies Schedule to include weekend and holiday rotation. Physical Requirements: The Patient Service Rep Walk In primarily performs duties in a seated or standing position at a workstation with frequent use of computers phones and office equipment. The role requires intermittent walking to assist patients retrieve materials or support clinic operations as well as occasional light lifting of office supplies or documents. Clear vision hearing and communication abilities are essential for accurate data entry and effective interaction with patients and staff. Environmental Requirements: Work occurs in busy outpatient and walk-in clinic environments that involve frequent patient contact varying levels of activity and potential exposure to individuals with diverse health conditions. The role requires adherence to privacy safety and infection-prevention standards while navigating interruptions and shifting priorities. Some locations may involve weekend or holiday operations and fluctuating patient volumes requiring flexibility and professionalism.
Licenses and Certifications Required None Educational Requirements HS Diploma or GED preferred. Experience Requirements Customer service experience or training required. Preferably six (6) mos minimum. Experience in a clerical or office setting preferred Medical terminology knowledge preferred. Computer experience required. Preferably Microsoft Office Suite (Outlook Excel Word etc.). Experience with computer appointment software preferred. Special Skills or Training Requirements Ability to communicate effectively in person and on the telephone Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately. Exceptional interpersonal customer service problemsolving verbal and written communication and conflict resolution. Ability to handle confidential and sensitive information appropriately Ability to work in a fastpaced environment; working efficiently and multitasking Compliance with all Privacy and Confidentiality Standards per Trinitys policies Schedule to include weekend and holiday rotation. Physical Requirements: The Patient Service Rep Walk In primarily performs duties in a seated or standing position at a workstation with frequent use of computers phones and office equipment. The role requires intermittent walking to assist patients retrieve materials or support clinic operations as well as occasional light lifting of office supplies or documents. Clear vision hearing and communication abilities are essential for accurate data entry and effective interaction with patients and staff. Environmental Requirements: Work occurs in busy outpatient and walk-in clinic environments that involve frequent patient contact varying levels of activity and potential exposure to individuals with diverse health conditions. The role requires adherence to privacy safety and infection-prevention standards while navigating interruptions and shifting priorities. Some locations may involve weekend or holiday operations and fluctuating patient volumes requiring flexibility and professionalism.
Key Skills
- Hp Unix
- Administration & Operation
- Ado
- IT Security
- Management Administration
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
