Regional People Operations Manager

The Regional People Operations Manager will design operationalize and govern the People Operations function for Pandoras Dmart network across 11 countries. The roles mandate is to transform a currently decentralized workforce model into a standardized data-driven function that delivers measurable improvements in workforce stability productivity and cost efficiency.

This position serves as the regional owner for all workforce lifecycle processes from hiring and onboarding to performance progression and compensation governance ensuring that operational outcomes and people strategies are fully aligned.

Core Responsibilities

1. Functional Design & Governance

• Establish the regional People Operations blueprint covering all lifecycle pillars: hiring onboarding training performance progression compensation and communication.

• Define and cascade standards policies and tools to ensure harmonized execution across all 11 countries.

• Build regional governance mechanisms (cadences dashboards and KPI reviews) with Operations and People teams.
   

2. Workforce Effectiveness & Cost Management

• Quantify and monitor workforce cost drivers including hiring training and turnover costs.

• Identify and execute interventions to reduce early turnover (first 90 days) and improve time-to-productivity.
   

3. Operational Implementation & Scaling

• Lead the diagnostic-to-implementation roadmap: mapping current processes defining standards piloting solutions and managing regional scale-up.

• Partner with local operations and agencies to align hiring models contract terms and performance standards.

• Oversee the establishment of a regional training and onboarding framework including completion tracking and impact measurement.
   

4. Talent Progression & Performance Management

• Develop a regional framework for progression from Picker Senior Picker Store Manager with clear eligibility criteria and transparency.

• Support Operations in identifying high performers for promotion and implementing structured improvement plans for low performers.

• Create feedback loops to ensure local performance management aligns with regional productivity goals.
   

5. Compensation & Communication Frameworks

• Standardize KPIs and evaluation criteria for variable compensation schemes across countries.

• Implement governance to track the ratio of fixed vs. variable pay and its correlation with performance outcomes.

• Define regional communication architecture (frequency channels ownership) to ensure consistent messaging across all Dmarts.

Profile Requirements

• Experience: 810 years in People Operations HR Strategy or Workforce Management with regional scope

• Background: Experience in logistics retail or operations-intensive industries preferres

• Analytical and problem-solving capability (quantitative impact orientation)

• Proven process design and governance experience

• Strong stakeholder management across multi-country matrix environments

• Data fluency ability to connect workforce data to operational performance

• Education: Bachelors degree required; Masters preferred

• Languages: Fluent English; other regional languages a plus

Additional Information :

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time