Continuous Improvement Specialist

Company:

Description:

We are seeking a Continuous Improvement Specialist to join the Marsh team in Austin TX. This hybrid role requires at least three inoffice days per week.

You will lead process optimization across insurance operationsclaims underwriting policy administration and client servicesusing Lean Six Sigma process mapping data analysis and rootcause problemsolving to reduce cycle time improve quality and enhance customer experience.

We will count on you to:

Analyze end-to-end operations

Map current-state (ASIS) processes and identify bottlenecks waste and defects.
Define target-state (TOBE) processes aligned with business goals and regulatory requirements.

Lead continuous improvement initiatives

Manage a portfolio of improvement projects including scope timelines and benefits.
Apply Lean Six Sigma Kaizen and BPM to diagnose issues and implement solutions.

Drive databased decision making

Collect and analyze operational metrics (cycle time SLA defect rates NPS/CSAT cost).
Build dashboards and reports to track performance and sustain improvements.

Redesign and automate workflows

Partner with IT RPA and digital teams to automate processes and digitize workflows.
Ensure redesigned processes meet risk control and compliance requirements.

Strengthen quality and governance

Establish quality metrics standard work and errorproofing.
Conduct audits reviews and maintain standard operating procedures (SOPs) for longterm sustainment.

Support change adoption

Lead workshops training and communications to drive process adoption.
Collaborate with leaders across business compliance risk and IT.

Measure impact and value

Define and track benefits such as cost savings cycle time reduction and accuracy.
Prepare business cases ROI analyses and updates for stakeholders.

Ensure compliance and risk alignment

Maintain adherence to insurance regulations privacy standards and internal controls.
Keep documentation current for audit and governance needs.

What you need to have:

Bachelors degree in Business Operations Insurance Finance or related field (preferred).
3 years in insurance operations or process improvement.
Strong knowledge of Lean Six Sigma or Kaizen; Green/Black Belt strongly preferred.
Proficiency in analytics tools (Excel SQL Tableau/Power BI).
Familiarity with insurance lifecycle processes and regulatory considerations.
Experience influencing stakeholders and supporting change initiatives.
Strong problemsolving analytical and communication skills.
Ability to manage multiple projects across crossfunctional teams.

What makes you stand out:

Lean Six Sigma or Kaizen certification.
Experience with Robotic Process Automation (RPA) or workflow automation.
Knowledge of underwriting claims policy admin or CRM systems.
Experience in multichannel or contact center operations.

Why join our team:

Professional development meaningful work and supportive leadership.
Inclusive collaborative culture with opportunities to make an impact.
Competitive benefits rewarding career paths and strong organizational scale.