Technical Specialist
Share
Job Location:
Overland Park, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company Details
Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. A member of the W. R. Berkley Corporation a fortune 500 company rated A (Superior) by A.M. Best Intrepid Directs vision is tomake life better for business. The insurance industry has not evolved with innovation like other major here to change that. We are making life better for our customers shareholders and our team members by leveraging data and technology as insurance experts for our targeted customers. You will be part of a highly collaborative team of talented and focused professionals. Join a group that enjoys working together trusts each other and takes pride in our hard-earned success.
Company is an equal employment opportunity employer.
Responsibilities
The Technical Specialistsprimary job function includes efficiently and effectively handling advanced-levelseverity and complexity Commercial Auto Hired Non-OwnedAuto and/or third-partyGeneralLiability losses.Anability to communicate both verbally and in written form in a promptcourteousand professional manner is essential.
Customer Service
- Promptly reviews and acts with urgency inestablishinginitial andsubsequentcontact with all parties and key stakeholders.
- Provide quality customer service and ensure file qualitytimelycoverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
- Effective andtimelycommunication with insureds insured general counsel and making exceptional customer service a top priority
- Updateappropriate partiesas needed providing new facts as they become available and their impact upon theliabilityanalysis and settlement options.
Coverage
- Analyzes and interprets policy language in conjunction with specific loss facts to reachappropriate coveragedecisions.
- Proactively communicates with internal and external stakeholders includinginsuredsregardingcoverage decisions
Data Integrity
- Maintain discipline in securing and updating key information within the claim handling platform throughout the life of the claim.
Reserving
- Establishes andmaintainsappropriate initialandsubsequentloss and expense reservesthroughout the life of the claim.
- Act with urgency in collaborating with internal stakeholdersregradingsignificant changes within claim reserving.
Investigation
- Directly investigate each claim through prompt andstrategically-appropriatecontact withappropriate partiessuch as policyholdersaccounts claimants law enforcement agencies witnesses agents medicalprovidersand technical experts todeterminethe extent of liability damages and contribution potential.Interviewwitnesses and stakeholders; take necessary statements as strategicallyappropriate.
- Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
Evaluation and Resolution
- Manageslitigated claims.
- Develop litigationplanwith defense or coverage counsel including discovery and legal expenses toassureeffective resolution and to satisfy customers.
- Attend depositions mediations arbitrations pre-trialstrialsand all other legal proceedings as needed.
- Completing Large Loss notices as
- Utilizediarymanagement system to ensure that all claims arehandled timely. At required time intervals evaluate liability and damages exposure.
- Managing vendors involved with claim filesi.e.Independent Adjusters Defense Attorneys and Coverage Counsel
Knowledge Transfer
- Attend and/or present at roundtables/ authority discussions for collaboration of technicalexpertiseresulting in improved payout on indemnity and expense.
- Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
- Assistwith coaching training and mentoring team members
Industry Trends
- Maintains current knowledge of insurance line court decisions which mayimpactthe claim function current guidelines in the claim function and policy changes and modifications
- Attend professional and/or continuing educational seminars and classes
Qualifications
- Have or ability to obtain adjuster license in required states
- Claims handling experience in all lines of property and casualty commercial insurance
- Candidate willpossessexcellent communication (verbal/written) organizational and interpersonal skills
- Excellent analytical and problem-solving skills
- Self-starting self-motivating and capable of making decisions independently
Education Requirement
- Bachelors degreeor prior related insurance experience
- Insurance related designation (AIC SCLA and/or CPCU) preferred
Additional Company Details
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Berkley is a leader in commercial lines insurance, with over 60+ specialized businesses - each with deep expertise in an industry, product, or regional niche.
