Technology Services Specialist

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Column Technical Services is seeking a skilled Technology Services Specialistto bring handson technical expertise to a team in Manhattan New this role youll support a dynamic user base troubleshoot desktop and hardware issues and help ensure critical systems running smoothly. Youll work with modern tools collaborate across teams and take ownership of installations upgrades and user support. If youre detailoriented driven and ready to advance your technical career in a fastpaced environment this position offers the chance to make an immediate impact. Lets connect and explore this exciting opportunity together!

Schedule: Monday - Friday: 12:00 PM-8:00 PM

Job Summary

This role requires solid professional knowledge and handson experience. The Technology Services Specialist works effectively within defined responsibilities contributes actively to team objectives and demonstrates the ability to understand technical discussions at the task level.

Associate Field TechnicianResponsibilities

Configure install monitor and maintain desktop hardware and software for IT users including support for mobile workforce.
Provide consultation to users on all aspects of enduser computing and desktopbased LAN system software.
Deliver Tier 2 technical support and collaborate with vendors to resolve Tier 3 issues.
Document problem resolutions and develop clear enduser guidelines.
Provide onsite user training when required.
Evaluate maintain modify (e.g. create macros templates) and document desktop application packages; participate in testing evaluating and implementing new desktop software prototypes.
Advise IT users on hardware and software selections that meet business requirements.
Support a broad range of responsibilities including hardware/software planning vendor selection acquisition Tier 2 issue resolution setup integration testing and installation.
Organize and coordinate activities related to the installation deployment and upgrade of desktop software hardware and network components.
Support desktop applications such as productivity tools email platforms and other noncustomized group applications.
Evaluate and recommend techniques to improve user desktop productivity.
Develop and implement technical service restoration processes and troubleshooting procedures to identify test and diagnose issues with computer systems and peripheral equipment.

Required Skills & Experience

Two (2) to four (4) years of relevant experience.
Four (4) years of jobrelated experience may be substituted for a Bachelors degree

Required Experience:

Column Technical Services is seeking a skilled Technology Services Specialistto bring handson technical expertise to a team in Manhattan New this role youll support a dynamic user base troubleshoot desktop and hardware issues and help ensure critical systems running smoothly. Youll work with modern...

Schedule: Monday - Friday: 12:00 PM-8:00 PM

Job Summary

Associate Field TechnicianResponsibilities

Configure install monitor and maintain desktop hardware and software for IT users including support for mobile workforce.
Provide consultation to users on all aspects of enduser computing and desktopbased LAN system software.
Deliver Tier 2 technical support and collaborate with vendors to resolve Tier 3 issues.
Document problem resolutions and develop clear enduser guidelines.
Provide onsite user training when required.
Evaluate maintain modify (e.g. create macros templates) and document desktop application packages; participate in testing evaluating and implementing new desktop software prototypes.
Advise IT users on hardware and software selections that meet business requirements.
Support a broad range of responsibilities including hardware/software planning vendor selection acquisition Tier 2 issue resolution setup integration testing and installation.
Organize and coordinate activities related to the installation deployment and upgrade of desktop software hardware and network components.
Support desktop applications such as productivity tools email platforms and other noncustomized group applications.
Evaluate and recommend techniques to improve user desktop productivity.
Develop and implement technical service restoration processes and troubleshooting procedures to identify test and diagnose issues with computer systems and peripheral equipment.

Required Skills & Experience