People Services Leave Specialist

Primary Function

The LOA Operations Specialist supports the daytoday administration of leave of absence workplace accommodations and workers compensation programs in a highvolume operational environment. This role partners closely with thirdparty vendors internal teams managers and employees to ensure accurate system processing compliance and timely resolution of issues.

While Sedgwick serves as the employees primary point of contact for leave administration this role focuses on internal execution and escalation support addressing scenarios that cannot be resolved through standard vendor workflows. Success in this role requires strong attention to detail sound judgment a sympathetic ear and the ability to prioritize multiple active cases and timesensitive tasks.

Roles & Responsibilities

Ensure timely and accurate system updates throughout the leave lifecycle including manual Workday data entry for new leaves extensions and returntowork events.

Process and reconcile vendor data to maintain alignment between leave systems payroll and internal records.

Partner with thirdparty leave administrators (e.g. Sedgwick) to monitor case progress resolve issues and support scenarios outside standard vendor workflows.

Manage complex or escalated leave cases within established frameworks collaborating with Legal Employee Relations HR Payroll and vendors as needed.

Support workplace accommodation requests by facilitating the interactive process between managers employees and vendors including documentation and coordination.

Confidently lead conversations between employees and managers around accommodation alternatives while maintaining confidentiality and documenting in case of audit

Support workers compensation claims beyond initial claim entry partnering with Zurich Sedgwick and Payroll on extensions complex cases and pay alignment.

Educate and support managers and employees on leave processes timelines roles and expectations.

Respond to employee and manager inquiries through HR case management tools such as ServiceNow.

Conduct audits of leave files system records and reports to ensure accuracy compliance and data integrity.

Identify opportunities to improve processes prioritization communication and service delivery.

Qualifications :

Skills Experience Education & Training

24 years of handson experience supporting employee leaves of absence and/or workplace accommodations in an operational setting.

Knowledge of FMLA ADA CFRA and statespecific leave requirements in daytoday case management.

Experience working with thirdparty leave vendors (e.g. Sedgwick) and navigating escalations or nonstandard scenarios.

Familiarity with HR systems such as Workday and case management tools such as ServiceNow.

Strong attention to detail with comfort auditing case files system entries and reports.

Excellent written and verbal communication skills.

Ability to manage sensitive situations with empathy professionalism and discretion.

Bachelors degree in HR Business or a related fieldor equivalent practical experience. Why Join Us

Make a meaningful impact on the employee experience during critical life and medical events.

Work crossfunctionally with HR Legal Payroll vendors and business partners.

Build handson expertise in leave administration compliance and complex case management.

Join a collaborative People Services team focused on operational excellence and continuous improvement.

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time