German Customer Service Representative – Porto
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Porto (German Market)
Porto Portugal Full-Time Start Date: 19 Feb 2026
Are you passionate about healthcare innovation and eager to make a difference in patients lives Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices where your role goes beyond customer supportyoull be helping patients and healthcare professionals with life-changing solutions.
Key Responsibilities
As part of our dynamic customer support team you will:
- Provide outstanding customer service in German (C2) with support in English (C1) when required.
- Handle inquiries incidents and questions regarding diabetes medical devices via phone email and chat.
- Assist patients caregivers and healthcare professionals with empathy and accuracy.
- Guide customers through troubleshooting and product usage ensuring compliance with quality standards.
- Collaborate closely with your Team Leader to ensure operational excellence.
Work Schedule
- Monday to Sunday 24/7 (Rotating shifts)
- Days Off: 2 rotating days per week
- Night Shift: 22:00 07:00 (The night shift team is small so occasional night shifts may be required. Candidates must be comfortable with a 24/7 rotation.)
Compensation & Benefits
We value your commitment and reward it generously:
- Base Salary: 1100 gross/month (paid 14 months)
- Attendance Bonus: 400 gross/month (paid 11 months)
- Meal Allowance: 7.63 net per working day
Requirements
- Fluency in German (C2) mandatory
- Advanced English (C1) for internal communication and training
- EU citizenship or valid work permit
- Excellent communication empathy and problem-solving skills
- Ability to work in rotating shifts and thrive in a multicultural environment
- Prior experience in customer service or healthcare is a plus but not required training provided
Why Join Us
- Make a direct impact on patients health and well-being
- Thrive in a supportive international work culture with career growth opportunities
- Enjoy a smooth relocation to sunny Porto with our comprehensive support package
- Receive transparent and timely recognition for your performance
How to Apply
If this opportunity fits your profile apply here or send your CV to:
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
