Junior Polish-speaking Customer Service Representative

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative (Polish English)
Location: Lisbon Portugal
Work Model: On-site

Work Schedule

Monday to Sunday (rotational shifts)
08:00 17:00 or 09:00 18:00
2 rotational days off per week

Note: At a later stage (TBC by the client) the project may move to a 24/7 schedule with rotational shifts.

Job Overview

We are looking for a motivated Polish-speaking Customer Service Representative with good English skills to join an international team in this role you will provide high-quality support to customers while ensuring a smooth and positive experience with one of the leading e-commerce platforms.

You will assist customers with inquiries provide solutions and ensure customer satisfaction while maintaining a professional and empathetic approach.

Key Responsibilities

Provide customer support via phone email or chat.
Assist customers with inquiries related to products orders and services.
Deliver excellent customer service while maintaining a positive and professional attitude.
Remain knowledgeable about e-commerce products services and platform standards.
Identify customer needs and provide accurate and efficient solutions.
Handle high volumes of contacts during promotional periods and peak seasons.
Escalate complex issues when necessary and ensure proper follow-up.
Maintain accurate records of customer interactions.

Requirements

Fluent Polish and good command of English (written and spoken).
Strong customer service mindset and communication skills.
Ability to demonstrate empathy and maintain professionalism in all interactions.
Strong problem-solving and rational decision-making skills.
Good understanding of e-commerce environments and online platforms.
Ability to work in a fast-paced environment and manage peaks in contact volumes.
Flexibility to work rotational shifts including weekends.

Benefits

Welcome Bonus: 1000 (for Polish speakers)
- Paid in 12 monthly instalments during the first year of employment.
Meal Allowance: 7.63 per working day.
Health Insurance:
- Available from day 1 (with a small monthly contribution).
- Free after 6 months of contract.

Job Title: Customer Service Representative (Polish English)Location: Lisbon PortugalWork Model: On-site Work Schedule Monday to Sunday (rotational shifts)08:00 17:00 or 09:00 18:002 rotational days off per week Note: At a later stage (TBC by the client) the project may move to a 24/7 schedule wit...