Junior Czech-speaking Customer Service Representative

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative (Czech English)
Location: Lisbon Portugal
Work Model: On-site

Work Schedule

Monday to Sunday (rotational shifts)
08:00 17:00 or 09:00 18:00
2 rotational days off per week

Note: At a later stage (to be confirmed by the client) the project may transition to a 24/7 schedule with rotational shifts.

Job Overview

We are looking for a motivated Czech-speaking Customer Service Representative with strong English skills to join our international team in this role you will provide high-quality support to customers of a leading e-commerce platform ensuring a smooth and positive customer experience.

You will assist customers with their inquiries resolve issues efficiently and deliver excellent service while maintaining a professional and empathetic approach.

Key Responsibilities

Provide customer support via phone email or chat.
Assist customers with inquiries related to products orders and services.
Deliver outstanding customer service while maintaining professionalism and empathy.
Remain knowledgeable and passionate about leading e-commerce products and service standards.
Identify customer needs and provide accurate and efficient solutions.
Handle high volumes of contacts during promotional periods and peak seasons.
Escalate complex cases when necessary and ensure proper follow-up.
Maintain accurate records of customer interactions in internal systems.

Requirements

Fluent Czech and good command of English (written and spoken).
Strong customer service skills and communication abilities.
Ability to demonstrate empathy and maintain a positive attitude with customers.
Strong problem-solving skills and rational decision-making.
Good understanding of e-commerce environments and online platforms.
Ability to work in a fast-paced environment and manage peaks in contact volumes.
Flexibility to work rotational shifts including weekends.

Benefits

Welcome Bonus: 1500 (for Czech speakers)
- Paid in 12 monthly instalments during the first year of employment.
Meal Allowance: 7.63 per working day.
Health Insurance:
- Available from day 1 (with a small monthly contribution).
- Free after 6 months of contract.

Join a dynamic international environment in Lisbon and gain valuable experience in the fast-growing e-commerce industry while working with an international team.

Job Title: Customer Service Representative (Czech English)Location: Lisbon PortugalWork Model: On-site Work Schedule Monday to Sunday (rotational shifts)08:00 17:00 or 09:00 18:002 rotational days off per week Note: At a later stage (to be confirmed by the client) the project may transition to a ...