Regional Manager, Customer Success LATAM
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Job Location:
Indaiatuba - Brazil
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Regional Manager Customer Success LATAM
Location: Brazil (with regional responsibility across Latin America)
Why You Should Join Industrial Scientific
At Industrial Scientific we are committed to ending death on the job by delivering innovative gas detection solutions and exceptional customer experiences. As part of our team youll lead a group of passionate professionals dedicated to helping customers achieve safety and operational excellence. This is your opportunity to make a meaningful impact while growing your career in a global organization that values collaboration continuous improvement and customer success.
What Youll Do
As the Regional Manager Customer Success LATAM you will lead and develop our Customer Success organization across Latin America ensuring an outstanding customer experience from pre-sale engagement through post-sale support. You will:
- Lead and inspire a diverse team of Customer Success Managers Customer Service Associates Sales Support Specialists and Order Entry professionals.
- Drive customer satisfaction and retention by partnering with sales leaders to deliver world-class customer health scores renewals and business expansion.
- Own issue resolution for internal and external customers ensuring timely and effective solutions.
- Develop strategic and tactical plans to guide support teams toward achieving performance goals and improving processes.
- Implement process improvements using Fortive Business System (FBS) principles and data-driven insights.
- Analyze customer feedback to identify trends and implement strategies that enhance satisfaction and loyalty.
- Collaborate globally on initiatives and cross-functional projects focused on best practices innovation and troubleshooting.
- Ensure operational excellence in quotations proposals order processing and support for critical sales opportunities.
What You Bring
Must-Have Qualifications:
- Proven experience leading customer-facing teams (minimum 2 years; 4+ years preferred).
- Strong leadership skills with a track record of developing high-performing teams.
- Ability to manage customer escalations with urgency and professionalism.
- Excellent communication skillsboth written and verbalin English and Spanish (intermediate level).
- Demonstrated ability to negotiate customer contracts and drive retention.
- High ethical standards goal-oriented mindset and collaborative approach.
Preferred Qualifications:
- Previous experience in a Customer Success leadership role.
- Strong analytical and problem-solving skills with the ability to deliver quick resolutions.
- Experience with process improvement initiatives and performance metrics.
- Familiarity with call center technologies and support tools.
- Knowledge of Industrial Scientific products and services (or similar technical solutions).
- Willingness to travel periodically based on business needs.
Education:
- Bachelors degree in Business or a related field (or equivalent experience).
What Youll Get:
We offer a competitive compensation package and benefits designed to support your well-being and professional growth:
- Comprehensive health dental and vision insurance.
- Generous paid time off and flexible work arrangements.
- Professional development opportunities and access to global learning programs.
- Inclusive and collaborative work environment committed to diversity and equity.
- Opportunities to make a real impact on workplace safety worldwide.
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Required Experience:
Manager
Key Skills
- Time Management
- area management
- Financial Concepts
- Management Experience
- Profit & Loss
- Microsoft Powerpoint
- Operations Management
- LIHTC
- Budgeting
- Leadership Experience
- Property Management
- Supervising Experience
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
