Sales Quality Assurance Coordinator Digital Markets

About Gartner Digital Markets:
Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the worlds largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinationsCapterra GetApp Software Advice and UpCityand 70 localized sites Gartner Digital Markets helps software and service providers build their brand capture demand and understand their market. As the only destination for software and services driven by independent objective research and verified customer reviews we help connect providers with in-market buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step Gartner Digital Markets offers the best of two worldsthe stability and resources of a large established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming providing an incredible opportunity for you to grow and learn throughout your career.

What were looking for:

The Quality Assurance Coordinator will ultimately be responsible for what keeps us in business: the quality of our leads. Youll review leads before theyre sent to vendors and a sampling of advisors calls to make sure theyre doing it right from step one to the finished product. This is a role supporting a US based team so youll need to have flexibility in your working hours.

Why youll want to come to work:

• Listen to and score recorded calls. Our advisors call thousands of businesses each day and help hundreds in the process. Youll review a sampling of them to make sure were delivering high quality leads

• Proofread and enhance the notes for all the leads we send to our partner software vendors. Rigorously work to improve lead quality and find opportunities to maximize revenue.

• Coordinate with your QA teammates to ensure our quality standards are executed consistently and accurately.

• Learn the ins and outs of all the software markets we review. Trust us theres a lot to learn.

What youll bring to the team:

• Minimum a graduate with 1-3 years of experience in the Quality Assurance or content space

• Preferred experience in Call quality check audio reviews sales lead review proofreading editing and teaching.

• Experience working in Excel and CRM tools

• Strong spoken and written English communication skills

• A passion for efficiency. When our leads are high quality our clients are happy. Youll help keep them that way while reviewing a high volume of leads.

• Accountability. Youll make sure that everything is perfect before our leads are sent out and that all of our software advisors are following our call flow.

• Attention to details. We win when our clients win. You pay attention to the details and spot missed opportunities before the lead is out the door.

• A love of feedback. Everyone has room for improvement. Youll point out the opportunities for improvement as well as things our advisors are doing well.

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles.

What youll find:

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact - your work will contribute directly to our strategy.

• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• New offices close to Glòries and the beach in the fantastic innovation and tech 22@ district of sunny Barcelona.

• Fresh fruit snacks selection of teas fair trade organic coffee.

What youll receive:

• Competitive compensation.

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact your work will contribute directly to our strategy.

• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20 PTO days plus holidays and floating holidays in your first year.

• Extensive medical dental insurance and vision plan.

• 401K with corporate match immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

And much more!

What we are:

• Action Oriented - You have what it takes to deliver measurable results fast. We encourage and guide the vision roadmap to success and the action it takes to make it happen.

• Intellectually Curious - You love learning and are excited by the potential teaching opportunities within your role. You bring respectful radical candor to your work with a mindset of desiring ongoing professional and personal development.

• Collaborative - You believe in the one team shared mission philosophy. You are open to giving and receiving feedback and understand the value of working together to accomplish more than could be accomplished alone.

Web:
Careers: are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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