Product Program Manager

About InvoiceCloud

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025 including USA TODAY and Boston Globe Top Workplaces multiple SaaS Awards wins for Best Solution for Finance and FinTech and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services as well as our leadership in AI maturity and responsible award-winning purpose-driven environment where top talent thrives.

Role Summary

InvoiceCloud isseekinga highly organized execution-focusedProduct Program Managerto drive alignment velocity and predictability across our most mission-critical product programs.

Youllbe the operational engine behind cross-functional executioncoordinating teams managing risks and dependencies running program cadences and ensuring pilots releases and cross-team executionoperatesmoothly.

This is amid-levelrole based inHyderabad where many of our development teams arelocated. You will report to theVP ProductStrategyand partner closely with theHead of Product Operations. This role willleadthe development ofthe program operating systemplanning alignment documentation discipline risk/dependency management andexecutionvisibility.

WhatYoullDo

Operational rigor (program planning structure)

• Build andmaintainintegrated program plans that connect roadmap release planning readiness milestones.

• Own the critical path and drive early identification of bottlenecks risks and cross-team dependencies.

• Stand up/maintainprogram standards: documentation decision logs status reporting and operating rhythms.

• Cross-team coordination

• Act as connective tissue across Engineering Design Customer Success Sales Implementation Legal Marketing and external partners/consultants as needed.

• Proactively surface blockers and drive resolutionkeeping teams alignedondecisions context and sequencing.

• Enforce documentation and communication standards; raise risks early with clear options and recommendations.

Cadence visibility (no surprises)

• Run core program cadences (e.g. weekly program syncs cross-functional overlays periodic leadership check-ins as needed).

• Create lightweight program dashboards and consistentupdatesso stakeholders stay informed aligned and unblocked.

Pilot & launch readiness (flexible by program)

• Build and manage pilot / launch playbooks and readiness checklists; coordinate onboarding enablement and operational readiness across teams.

• Partner with Product Managers and Customer Success:

• PM ownspilot scope KPIs exit criteria and customer selection/comms strategy

• CS PM owncustomer communications

• You ownreadiness execution tracking and cross-functional follow-through

Execution discipline (operating system ownership)

• Ensure sprint/release alignment and change control mechanics;maintaintraceability across plans decisions and versioning.

• Help the organization meet program predictability goals (planning hygiene and delivery accuracy) while PMsremainaccountable for scope decisions.

What Success Looks Like (First 30/60/90 Days)

First30 days

• Youvetaken ownership of program cadences for 12 initiatives andestablisheda clear single source of truth (plan RAID decision log status format).

• Youve baseline-assessed planning hygiene and dependency hotspots across the programs you support.

By60 days

• You are running clean cadences for23 mission-critical programsoperatingin 2-week sprints with continuous releases and quarterly product announcements.

• Engineering teams supporting your programs consistentlymaintain3 sprints of pre-plannedworkand cross-functional dependencies are explicitly committed by required teams.

By90 days

• Programs are measurably more predictable:

• 90% delivery accuracy within 90 days(as defined by your program tracking and committed milestones)

• Fewer late escalations and fewer surprise scope-impacting dependency discoveries

• At leastone AI-enabled workflowis live that reduces reporting/admin overhead or improves early risk detection.

What You Bring (Required)

• Total Years of Exp 10-12 which includes 4/5 years experience in program/project management (or equivalent) in SaaS/enterprise software environments.

• Demonstrated success coordinating multi-team initiatives with real dependencies and multiple stakeholders.

• Strong operational rigor: planning risk management facilitation and crisp written communication.

• Comfortable partnering with engineering teams and navigating technical sequencing/integration concepts.

• Workingproficiencywith delivery/documentation tools (Jira Confluence) and collaboration tools (Slack Teams).

Nice to Have

• Exposure to scaled agile patterns (SAFe-like coordination) and continuous delivery environments.

• Familiarity with product analytics/BI tooling (e.g. Pendo Tableau).

• Fintech/payments AI/ML or customer service technology experience.

HowYoullUse AI in This Role

We expect you to actively use AI toreimagine program managementas a practical force multiplier not hype.

• Automate reporting:produce first-draft weekly updates exec summaries and release comms;validateagainst Jira/Confluence before publishing.

• Risk & dependency sensing:use AI to summarize signals (tickets comments docs) and flag emerging risks earlier.

• Meeting-to-action acceleration:convert notes into owners actions due dates and follow-ups; reduce lost decisions.

• Build repeatable workflows:turn what works into templates/playbooks the org can reuse.

• Partner on copilots:collaborate with internal AI/data partners where helpful to improve program visibility and execution.

Location / Travel

• Hyderabad India (office-based).

• Travel is minimal andneeds-based.