Staff Program Manager
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking a proactive and detail-oriented NPI (New Product Introduction) Staff Program Manager to lead cross-functional program execution for new product and feature launches. This mid-career role will coordinate efforts across multiple functions such as Product Engineering IT Finance Enablement Marketing and Support to ensure a smooth and successful go-to-market launch. Ideal candidates will bring strong program management experience a passion for operational excellence and a strong understanding of go-to-market processes.
Key Responsibilities
Manage end-to-end planning and execution of NPI programs from concept through launch and early post-launch adoption.
Drive alignment across all stakeholder functions such as Product Engineering IT Finance Marketing Sales Enablement and Support to ensure readiness for launch.
Create and manage detailed project plans timelines risks and dependencies across workstreams.
Coordinate development of GTM collateral sales enablement content internal training and support documentation.
Facilitate stakeholder meetings launch reviews and go/no-go checkpoints to drive timely decision-making.
Monitor execution progress and provide clear status updates and escalations to leadership and cross-functional stakeholders.
Collaborate with Product Marketing and Enablement teams to deliver impactful launch messaging demos and rollout plans.
Partner with Support and Customer Success to prepare internal teams and resources for customer inquiries and adoption.
Identify and implement process improvements to optimize launch efficiency and cross-team coordination.
Qualifications :
68 years of experience in program management product operations or go-to-market roles within a tech or SaaS organization.
Proven ability to manage complex cross-functional projects with multiple stakeholders and competing priorities.
Strong project management skills with fluency in tools like Smartsheet Jira or equivalent.
Excellent communication collaboration and stakeholder management abilities.
Familiarity with Agile development processes go-to-market readiness and product lifecycle management.
Bachelors degree in Business Engineering Marketing or related field (MBA a plus).
Preferred Skills
Experience supporting product enablement internal training and support readiness initiatives.
Understanding of pricing packaging and product tiering strategies.
Ability to operate independently while driving accountability across stakeholders.
Experience working with global or distributed teams.
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
